Student Services Coordinator

Description

Title: Student Services Coordinator

Job Type: Full-Time

Department: Faculty Support

Reports to: Head of School

Campus: Herron Riverside High School

FLSA Status: Non-Exempt

Managing Employees: No

Anticipated Start Date: ASAP

Scope of Responsibilities

• The role is from 8:30AM to 4:30PM, Monday -Friday
• Establishes and manages work order processes to ensure faculty and staff requests and concerns are addressed in a timely manner.
• Greets public, parents, students, vendors, etc. for the purpose of responding to their inquiries and/or directing them to appropriate personnel.
• Assists with daily student needs, including taking fee payments and lunch deposits. Records all payments received according to the cash collection process outlined by the Business Office.
• Manages daily attendance procedures and sends reports to school leadership as necessary. 
• Coordinates early pick-ups and dismissals with faculty, parents, students and administration.
• Answers multi-line phone system for the purpose of screening calls, transferring calls, responding to inquiries and/or taking messages.
• Consistently communicates and follows up on student needs to the help desk, nurse and AHS teams. 
• Assist families with enrollment questions when the Director of Enrollment is unavailable.
• Immediate Scholar Transportation - MyKey, IndyGo education, commuter connect, parking passes and intercampus issues.
• Oversees Office Assistants 
• Oversees faculty mail
• Maintains Scholar Permanent Records
• School Visitor Processes & Requirements / Raptor
• Supporting with School Delivery Information & Coordination 
• Volunteer Background Check Coordination
• Attendance at scheduled faculty meetings, professional development meetings and other sessions as determined by the senior leadership. 
• An expectation of professional and ethical conduct and professional growth throughout the year.  
• Collaboratively works with the senior leadership and others to support the policies, guidelines, and working procedures for Herron Classical Schools.
• Performs other duties as determined necessary by senior leadership.
• Attendance at evening events that include but may not be limited to Parent Orientation, Meet the Teacher Night, Parent/Teacher Conferences and Open Houses. The dates of these events are listed on the Master Calendar or shared by admin staff anually.
•  Bilingual and biliterate (Spanish-English) candidates are strongly preferred due to the needs of our student and family population. 

Requirements

• Organized
• Works well under pressure
• Multi-tasker
• Customer Service Skills
• Strong Communication Skills
• Proficiency in Google and Microsoft
• High School Diploma or equivalent 
• Fluent in Spanish and English preferred