Student Services Coordinator

Role type: Full-time

Location: Goodyear, Arizona

Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all.  Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning.  We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success.  Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide.  

GUS Education Arizona is a proud part of GUS. In collaboration with US partners, GUS Education Arizona is committed to delivering transformational educational opportunities in the USA. This position will support Avila University Arizona.

Summary of role:

The Student Services Coordinator is responsible for managing and coordinating student support services, administrative activities, and campus resources for all students at Avila University Arizona. The role holder assists with overseeing student progression and provides ongoing support and guidance to students, in addition to providing a high level of commitment to excellence and integrity in serving all key stakeholders.

Key Responsibilities:

• Prepare a list of expected students for every intake and coordinate with the recruitment team to provide timely updates to management.

• Effectively plan and conduct student orientation, ensuring the orientation schedule is clearly communicated to all incoming students.

• Coordinate and actively participate in student residency weekends, campus activities, and other student-focused events.

• Provide students with guidance, resources, and support regarding housing and local accommodation options.

• Maintain up-to-date individual student files and follow up on incomplete documentation. Assist in the interim reviews of student records.

• Ensure faculty and teachers receive necessary support regarding classes, course materials, online access, schedules, and classroom resources.

• Provide basic technical support to students, staff and faculty as needed, troubleshooting routine issues and escalating complex problems to the appropriate technical support team.

• Communicate with students proactively regarding any schedule changes, policy updates, or important campus notifications.

• Ensure students receive efficient and professional resolutions to their inquiries, issues, or complaints.

• Register new students on the online Learning Management System (LMS) and verify that all students are enrolled in their required courses.

• Assist in preparing the list of required course books/materials, coordinate with suppliers, and manage the distribution of these resources to students.

• Assist in the development and drafting of the Student Handbook, ensuring program information and any policy or procedural improvements are accurately updated.

• Work closely with Academic Management and all department heads to continuously improve program delivery and enhance the overall student experience.

• Coordinate the progress test and exam schedules for each semester. Actively assist in the preparation and proctoring/invigilation of exams, and securely process, scan, and file marked assessments and student scripts.

• Assist with student refund inquiries and related communications from current and prospective students as required.

• Issue relevant documentation to students, including leave of absence requests, enrollment/attendance letters, course transcripts, and student ID cards.

• Upload student transcripts and academic records to required third-party portals or systems on a timely basis.

• Manage the daily operations of the campus student services desk and effectively address issues affecting any stakeholders.

• Provide basic technical support

• Perform other related duties as assigned.

Qualifications:

• Undergraduate degree in a relevant discipline required.

• Minimum 2-3 years’ experience working in a higher education setting, ideally supporting a diverse student body including international students.

• Excellent communication skills, both verbal and written.

• Knowledge of higher education compliance standards and relevant institutional/state regulations.

• Acts with ethics, accountability, and integrity; demonstrates sound judgement and respect for the individual in all interactions.

• Proven ability to build trusting and productive relationships with students, faulty, and all key stakeholders.

• Excellent time-management skills and the ability to prioritize effectively in a busy campus environment.

• Ability to work well under pressure, adapt to changing situations, and meet tight deadlines.

Work Conditions:

• Primary Work Environment: This position requires a primarily on-site presence at the Goodyear campus to actively support daily operations, student services, and campus events.

• Schedule Requirements: Occasional weekend or evening work is required to support student residency weekends, orientations, and other campus events.

• Physical Requirements: The role involves frequent work at a desk utilizing a computer and standard office equipment. It also requires occasional minor lifting (e.g., moving event materials, marketing collateral, or standard office supplies) and navigating the campus facility to oversee events, maintenance, and daily activities.

If you feel this is the role you are looking for, please click below to apply for the role! 

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search.

GUS Education Arizona is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all employees and students. All employment decisions are based on qualifications, merit, and campus needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.