Student Services Coordinator I

Job Title: Student Services Coordinator l           Date: 7/2/2026                                    Position: Part-time

Reports to: Director of Student Services           Department: Student Services        Travel: No 

Status: Non-Exempt                                               Compensation: Hourly                      Remote: No     

Our Mission

The mission of Portage Learning is to transform lives and communities by providing learning opportunities for all who aspire to thrive. We do this not only through superior online instruction but with a deep commitment to expanding access to education. We believe service is the thread that binds our community and our team together. To that end, we choose to …

• Believe the best in our employees
• Invest in our people
• Collaborate with humility, respect, and appreciation
• Cultivate curiosity and encourage creativity

A Place Where Creativity and Curiosity Matter

The Student Services Coordinator I plays a crucial role in providing comprehensive support to students, contributing to their overall academic success and well-being. This position involves collaborating with various departments and stakeholders to address student needs, facilitate engagement, and ensure a positive student experience. 

What You’ll Invest In

The Student Services Coordinator l will carry out these responsibilities:

Student Support: 

• Assist students in navigating policies and procedures. 
• Address student concerns and provide guidance on available resources for academic and personal support. 

Enrollment Services: 

• Assist with the enrollment process, including registration, course add/drop, and withdrawals. 
• Collaborate with Student Engagement to facilitate the smooth transition of new students. 
• Assist with basic tech support. 

Records Management: 

• Maintain accurate and confidential student records. 
• Process and update student information in the database. 

• Provide support in crisis situations and refer students to appropriate resources. 
• Collaborate with Student Success and other support units to ensure a holistic approach to student well-being. 

Communication: 

• Serve as a point of contact for student inquiries, emails, and phone calls. 
• Disseminate important information to students regarding deadlines, policies, and events.

Perform other related duties as assigned.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function(s).

We Believe the Best

Portage Learning is seeking a candidate who exemplifies our mission, vision, philosophy, and goals.

Required Qualifications:

• Associates degree in a relevant field or equivalent experience 
• 0 - 3 years of experience in student services, advising, or a related field.
• Demonstrated commitment to student success and development. 
• Successful completion of a background check and current and/or ability to obtain the following clearances: Child Abuse, State Police, FBI Fingerprinting, and Mandated Reporter for Child Abuse.

Preferred Qualifications:

• Excellent communication (written, verbal, listening and public speaking) skills. 
• Familiarity with basic tech support. 
• Excellent working knowledge of field of work.
• Strong interpersonal and communication skills. 
• Ability to work collaboratively in a diverse team environment. 
• Knowledge of policies, academic requirements, and support services. 
• Familiarity with student information systems and database management. 
• Must be service oriented with a focus on helping others.  
• Resolving conflicts and negotiating with others. 
• Ability to multi-task, set priorities and achieve desired goals. 
• Ability to use Microsoft Office Suite.

At Portage Learning, we invest in our team members. All employees can grow professionally through our career progression tracks, professional development, and by utilizing our higher education assistance program.

Our inclusive culture drives our mission to transform lives and communities by providing learning opportunities for all who aspire to thrive. For those with a disability, we offer accommodation during the application and hiring process, including support for the interview and onboarding.

Collaborating with a Team that Values Humility, Respect, and Appreciation

Portage Learning operates in a professional, collaborative environment where meaningful relationships and a strong sense of community are valued. We foster a welcoming, team-oriented culture that encourages connection, mutual support, and shared success while maintaining a commitment to professionalism, excellence, and respect in all we do.

This is a part-time position. Portage Learning typically operates Mondays to Fridays, 8 a.m. to 7 p.m. Employee schedules may vary within those hours. All staff members must attend required meetings and training at the office in Chippewa Township, PA.

Portage Learning is an equal-opportunity employer, extending opportunities to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, ancestry, place of birth, disability, handicap, age, genetic information, use of a guide or support animal, or any other status protected under applicable federal, state or local laws. Our policy reflects and accompanies the institution’s commitment to the principles of fair employment and the elimination of all discriminatory, harassing, and retaliatory practices.

Travel

The job may require occasional travel, primarily local during the business day, which may entail one or more overnight stays. Travel on one or more days of a weekend may occur occasionally.

Other Duties Disclaimer

This is not an all-inclusive document. Additional duties, expectations, or demands may be added or changed to this document on an as-needed basis in order to meet organizational goals.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.