Student Success Coordinator (CNA or CCMA)

Job Description and Responsibilities 

As the Student Success Coordinator at Winder CNA Training, you play an essential role in supporting students’ academic journeys and fostering their success. In this role, you are responsible for guiding students, facilitating learning opportunities, and providing exceptional support from enrollment through course completion. 

Primary Responsibilities: 

 

Student Support and Guidance

• Provide personalized support to students, addressing their questions, concerns, and needs in a timely and empathetic manner. 

• Guide students through course requirements, expectations, and resources to help them succeed. 

• Monitor students’ progress throughout their training and offer encouragement and assistance as needed. 

Instructional Assistance

• Assist instructors in managing classroom materials and setting up course activities to ensure efficient operation. 

• Serve as a point of contact for students during hands-on skill sessions, addressing any questions related to training materials and coursework. 

Attendance and Documentation

• Accurately record student attendance and maintain an up-to-date record of each student’s progress. 

• Ensure compliance with program guidelines and standards in all documentation. 

Communication and Coordination

• Maintain regular communication with students to keep them informed of deadlines, requirements, and course updates. 

• Liaise between instructors and students, coordinating schedules and resources effectively. 

• Address student inquiries and issues through multiple channels, including email, phone, and in-person meetings. 

Course Management and Organization

• Prepare classrooms and materials for daily classes and ensure that all required resources are available and in good condition. 

• Support instructors in setting up equipment for training sessions, maintaining cleanliness, and managing supplies. 

Reporting and Feedback Collection

• Collect and organize feedback from students on their training experience and relay insights to instructors and program leaders. 

• Participate in team meetings to discuss student progress, challenges, and recommendations for program improvement. 

Other Duties as Needed

• Assist with any additional tasks as assigned by management to support the program’s overall success and growth. 

Licensure/Certification Requirements:

• Active Georgia CNA License or NHA Certified Medical Assistant Certification Required