Student Success Specialist

Job Summary: 

This position is expected to develop and implement student success resources to improve the success of designated students in assigned courses. The specialist will work directly with faculty to provide outreach, support and resources to students. This position will work closely with TRIO Staff, IT, Admissions, the Registrar, and Academics to communicate program plans and coordinate services or secure technical support.  The position requires a person with great interpersonal skills to work within a system where many staff interact with the same students and will need to have their roles taken into consideration.  Student success is a goal that transcends all BMCC departments and requires the ability to be flexible as the needs of our student body changes and the funding authorities impose new requirements. The Embedded Student Success Specialist will meet academic and professional qualifications, demonstrate dedication to academic excellence and student-centered education, and will support the mission and objectives of Bay Mills Community College.

Essential Duties and Responsibilities:

• Market, promote and connect students and assist with student success programs, workshops and initiatives such as academic advising, mentoring initiative or programs, career planning and cultural enrichment activities to increase student success and persistence.  


• Provide video tutorials and live weekly student support sessions for students on topics such as study skills, IT resources, time management skills, test-taking tips, etc.


• Provide weekly communications with students about the College and course reminders and deadlines.


• Engage students prior to the start of the course to build connections and provide support to ensure a successful start of the semester.


• Provides one-on-one coaching meetings with assigned students. 


• Monitor assigned students course progress in designated courses.


• Document interactions with students in the appropriate institutional systems.


• Offers general advising to guide students in planning their coursework and academic pathway.


• Implement college intake survey to gather important student information.


• Make tutoring referrals and attend initial tutoring meeting with students.


• Provide Starfish and Early Alert Referral System (EARS) training and support for staff, faculty and students. 


• Assist with the process to analyze student data to identify triggers and intervene with at-risk students whose progress is not satisfactory; provide proactive outreach, support and resources and implement programs for students to enhance participation, retention, goal completion and graduation. 


• Promote and support students with new student orientation and Moodle orientation each academic semester. 


• Work closely with course faculty in the implementation of individualized student support, including sending Moodle Messages, attending live zoom sessions and other course interactions.


• Assists in the preparation of forms, reports, statistical information for external stakeholders and BMCC offices and departments. 


• Serve on appropriate department, college and/or campus advisory committees including but not limited to Retention and Persistence Committee and Enrollment Management Committee. 


• Assist Institutional Research department in an efficient manner regarding information related to area of specialization.  


• Comply with all published College policies, procedures, guidelines, and laws/regulations governing employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.  


• Maintain productive relationship and provide assistance in a variety of customer service and advisement functions to students, internal departments, external agencies, and community members.   


• Provide service excellence through courteous, informed, accessible, and professional engagement.  


• Performs other duties as assigned within the scope and complexity of the position description. 

Required Knowledge, Skills, and Abilities:

• High level operational knowledge of communications systems. 


• Understanding of collegiate academic programs. 


• Advanced word processing and computer skills, understanding of collegiate student and course management systems preferred. Must have knowledge of Microsoft Office applications, EMPOWER, MOODLE and Starfish. 


• Experience with online delivery of higher education services and courses. 


• Respect for the confidentiality of all information received. 


• Demonstrated personal integrity, sound judgment, and dependability. 


• Professional demeanor while representing BMCC. 


• Demonstrated understanding of and a commitment to the tribal college mission and purpose teaching and learning, high academic standards, and student success. 

Education and Experience:

• Minimum educational requirement is a Bachelor’s Degree from an accredited college or university in Business, Administration, Social Science, or related field.  


• At least 3 to 5 years of work experience in a similar position in higher education. 


• Experience and/or knowledge of higher education related software and data bases. 


• Excellent written communication and organization skills. 


• Proven ability to work collaboratively with others, college and departmental committee experience preferred. 


• Knowledge or experience working with people of diverse backgrounds, abilities, and needs.   


• Knowledge or experience in working with Native Americans, in an educational setting preferred. 

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit with occasional walking and standing.


• Occasionally the employee must bend, reach above shoulder level, kneel, and push/pull.


• The employee must occasionally lift and/or move up to 25 pounds.


• The employee must use hands for repetitive action such as simple and/or firm grasping.


• Duties are generally performed inside and not exposed to adverse conditions.

To Apply:  All interested candidates should upload the following documents by Tuesday, February 17, 2026 at 4:00 p.m.:
 

1. Letter of interest that addresses how the applicant meets the posted requirements. 


2. Current resume or curriculum vitae. 


3. Unofficial transcripts for all earned degrees (official transcripts  at time of offer). 


4. Proof of tribal enrollment, if claiming preference. 


5. References: Provide a list of contact information and the nature of professional relationship of at least three professional references.  Alternatively, candidates may upload letter(s) of reference from those contacts.  

In accordance with the Clery Act, Bay Mills Community College’s Annual Security Report is available at the Receptionist's desk in the Administration Building or the Accounting Department upon request. This document provides critical safety information, such as emergency response and preparedness, crime prevention, crime reporting, and timely warnings. This report also includes crime statistics. 

The statements within are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required in said position. 

It is the policy of BMCC to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, military status, or any other characteristic protected by applicable federal or state law. However, BMCC Indian Preference in accordance with the spirit of the Indian Preference Act, PL 88-352-Sec. 707 (1) July 2, 1972, may grant first consideration for employment to Indians.