Student Success Systems Coordinator

Department

Compensation

General Description

The Student Success Systems Coordinator supports the University’s academic advising, student records, and student success operations by combining functional expertise with process management and CRM/system support. Coordinators serve as key resources to students and academic advisors, supporting the full student lifecycle from admission through graduation supporting degree progress, transfer articulation, graduation certification, compliance, and the implementation of technology‑enabled workflows within the student success CRM and related enterprise systems.

Job Functions

Student Records, Progression & Graduation

• Complete graduation reviews and certification in partnership with academic departments.

• Review transfer evaluations for degree applicability and coordinate departmental review for course‑specific articulation.

• Support the creation, maintenance, and accuracy of transfer articulation rules and catalogs.

• Assist in executing and monitoring registration overrides and resolve prerequisite/co‑requisite issues.

• Ensure compliance with policies related to registration, general education, Gordon Rule, transfer requirements, and other progression standards.

Student Success Systems

• Participate in testing and validation activities during new feature releases or workflow launches.

• Provide central coordination and management of new and existing workflows within the SIS and the student success CRM, ensuring consistency, accuracy, and alignment with institutional policies.

• Identify opportunities to streamline processes, improve data quality, and enhance the user experience for students and advisors.

Operational Coordination & Cross‑Campus Collaboration

• Serve as a liaison to academic advisors, advising directors, and campus partners including Enrollment Services, Registrar’s Office, Financial Aid, one‑Stop/Service Centers, and the Graduate School.

• Recommend improvements to academic policies, processes, and tools that impact the responsibilities of the team.

• Support NCAA compliance requirements related to academic eligibility and advising documentation.

• Participate in university committees and cross‑functional workgroups, as assigned.

Other Responsibilities

• Assist with departmental initiatives that support persistence, retention, and degree completion.

• Perform duties as assigned during declared campus emergencies, which may include remote or alternate‑location work.

• Perform other duties as assigned.

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Required Qualifications

Department Requirements

• Demonstrated exceptional attention to detail and strong technological proficiency.

• Ability to analyze, interpret, and synthesize data to support sound, independent decision making.

• Advanced capability to review, interpret, and audit academic records with accuracy and consistency.

• Proven ability to adapt quickly and effectively in response to evolving policies, procedures, and institutional priorities.

• Strong organizational skills with the ability to prioritize multiple responsibilities, manage deadlines, and work both independently and collaboratively.

• Demonstrated commitment to high quality customer service, fostering positive and professional interactions with faculty, staff, and students.

• Effective written and verbal communication skills, including the ability to present information clearly and professionally.

• Proficiency with Microsoft Office applications (Outlook, Word, Excel, etc.) and other Windows based systems; comfort learning new tools and technologies.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.