Student Support Associate - San Antonio

Join the ACI Learning Adventure!

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

Student Support Associate

San Antonio | Part-Time, Permanent | Monday - Friday, 3:30 PM - 10:00 PM CT | $17-19/hr

Students at our San Antonio campus rely on a team that's present, responsive, and genuinely invested in helping them get across the finish line. The Student Support Associate is the person who makes that happen on the ground: you'll be the first face students see when they walk in, the voice on the other end of a question about scheduling or attendance, and the steady hand keeping campus operations running smoothly every evening.

What you'll do

This is an on-site, evening-shift role at our San Antonio campus. You'll serve as the front desk representative and primary Tier 1 support contact for current students, prospective students, and alumni -- across phone, email, and chat. Day to day, that means:

• Welcoming students, visitors, and guests; answering questions and directing people to the right place


• Maintaining campus common areas, front desk, and student support spaces


• Processing student documentation, including training records, transcripts, certificates of completion, and timesheets


• Updating and maintaining accurate student records in Salesforce and other systems


• Responding to student inquiries about attendance, scheduling, learning platforms, exam vouchers, policies, and procedures


• Monitoring student attendance records and following up on absences and participation concerns


• Supporting Satisfactory Academic Progress (SAP) monitoring and communicating requirements to students


• Coordinating scheduling for mentoring sessions, makeup sessions, and other support services


• Routing student concerns and escalations to the appropriate department


• Managing inventory, office supplies, and classroom readiness


• Supporting cross-functional collaboration with Instruction, Compliance, Career Services, and Operations

What you'll need

• High school diploma or equivalent


• At least 1-2 years of experience in student support, customer service, helpdesk, administrative support, or a closely related field


• Strong verbal and written communication skills


• Ability to handle sensitive and confidential information with professionalism


• Comfort working independently across multiple priorities in an evening-shift environment


• Proficiency with Microsoft Office and web-based business tools

What we'd like you to have

• Associate's or bachelor's degree


• Experience with CRM, ticketing, or student information systems


• Familiarity with Salesforce, Zendesk, Docebo, or similar platforms

What we require

• On-site availability at the San Antonio campus, Monday through Friday, 3:30 PM - 10:00 PM Central Time


• This is a part-time, permanent position; hours are fixed to the evening schedule listed above

Why ACI Learning is Your Next Big Move

For Full-Time, Benefits Eligible Positions