Study Manager

The Study Manager plays a pivotal role in delivering high-value, non-viral delivery projects to our Cell and Gene Therapy (CGT) customers. This role acts as a strategic interface between our customers, commercial team, and internal scientific and operational teams to ensure seamless planning, execution, and delivery of SeQureDx studies. The ideal candidate combines technical acumen in next generation sequencing, advanced cell engineering technologies with outstanding project coordination and customer engagement skills.

Territory: East Coast

Location: Waltham, MA

• Serve as the primary point of contact for SeQureDx study execution, managing all communications between internal stakeholders and external customers. Lead end-to-end project planning and execution, ensuring clear, timely, and consistent communication throughout the process. Proactively address and manage any changes or adjustments to maintain alignment with agreed timelines and deliverables. Monitor progress against projected completion dates to support accurate revenue forecasting and contribute directly to overall business performance.
• Collaborate closely with CGT customers to understand their scientific objectives and recommend the most effective SeQureDx strategy to meet their goals
• Lead the development of tailored study proposals, including drafting detailed Statements of Work (SOWs), defining deliverables, and creating timelines aligned with customer requirements.
• Translate complex scientific and technical requirements into clear, actionable project plans for internal teams
• Coordinate cross-functional execution by working closely with R&D, Applications, Lab Operations, Business Development Managers (BDMs) and Field Application Scientists (FAS) to ensure smooth and timely delivery
• Support Business Development Managers (BDMs) in pre-sales engagements by providing technical insight and assisting in the preparation and presentation of compelling proposals
• Track and manage project milestones, proactively identifying and addressing risks or changes, and keeping both internal teams and customers informed of progress and outcomes.
• Capture customer feedback and project learnings to drive continuous improvement in SeQureDx offerings and processes
• Maintain accurate project documentation and ensure seamless handoffs across teams from pre-sale through post-delivery support

• Ph.D. in Cell Biology, Immunology, Molecular Biology, Bioengineering, or related field
• 2–5+ years of experience in a scientific, technical support, or study/project management role within the biotech, CRO, or life sciences industry
• Hands-on understanding of CGT workflows, including genomics, electroporation, transfection, and primary cell manipulation preferred
• Excellent organizational, time management, and cross-functional communication skills
• Strong problem-solving mindset and customer-first orientation
• Familiarity with Salesforce or other CRM/project tracking tools a plus
• Experience supporting non-viral delivery or genome editing platforms (e.g., CRISPR/Cas9) is advantageous
• Availability of traveling up to 30% of time

This compensation package includes a base salary and equity. MaxCyte also offers a comprehensive benefits package including health, dental, vision, life, and disability insurance and generous time off.

MaxCyte is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.