Subaru Technology Specialist

Are you ready to begin a career that rewards outstanding performance? That will take you as far as your drive and ambition wants to go? Do you want to work for an award-winning business that values exceptional customer service, as well as high-employee satisfaction? Then don’t look any further, because you’ve found just that with Van Bortel Subaru.

Who are we?

Van Bortel Subaru has been operating at our location in Rochester NY since 2018. Kitty Van Bortel, our owner, has been in the automotive business for nearly 40 years. Everyone on our staff shares Kitty's values of kindness, integrity and exceptional customer service. Our corporate theme is, "Kindness Comes Standard." You can see Kitty's strong commitment to our customers and employees reflected everywhere throughout our Subaru, Ford and Chevrolet dealerships.

The Van Bortel automotive family began with humble beginnings and has grown over the years based on our commitment to our valued customers and our outstanding employees. Some highlights of our growth:

• Kitty Van Bortel opened a used car dealership in the front yard of a rented house on Route 96 in Victor, NY back in 1985, starting with an investment of only $500.


• In 1991, Kitty launched Van Bortel Subaru and it soon became one of the biggest Subaru dealerships in the country. 


• The company added Van Bortel Ford in 2001, then Van Bortel Chevrolet in 2012 and a second Subaru location, Van Bortel Subaru of Rochester in 2018.


• Kitty and our family of dealerships have been recognized for exceptional professional achievement and an unwavering commitment to supporting charitable causes in our community.


• Kitty has received a large number of honors and awards and was named the 2016 Time Dealer of the Year.


• Over the years, Kitty and her outstanding staff have established a highly respected collection of award-winning dealerships, creating one of the most successful enterprises in the area.

Job Description

We are excited to introduce a new position to our team. This role is designed to enhance the customer ownership experience by ensuring that every buyer leaves with complete confidence in their new vehicle. The Product Specialist focuses on post-purchase support, including initial vehicle setup, feature demonstrations, and follow-up “second deliveries” when customers need additional assistance.

This is not a sales position—it’s a customer support and education role for someone passionate about technology, vehicles, and helping people feel comfortable with their purchase.

• Vehicle Setup & Delivery Support




• Complete the initial technology setup after vehicle purchase (pairing phones, configuring driver profiles, setting up navigation, apps, safety systems, etc.).


• Assist sales consultants with the delivery process by explaining vehicle features in a clear and engaging way.




• Customer Education




• Conduct personalized walkthroughs for customers to ensure they understand their vehicle’s features and functions.


• Offer “second deliveries” for customers who want additional training after they’ve had time to drive the vehicle.




• Ongoing Support




• Serve as the go-to resource for customers with questions about vehicle technology.


• Stay up to date with the latest brand innovations, software updates, and connected services.


• Create a positive ownership experience that strengthens long-term customer relationships.

Qualifications

• Strong interest in automotive technology and innovation.


• Excellent communication and interpersonal skills.


• Ability to explain complex features in simple, customer-friendly terms.


• Comfortable using smartphones, apps, navigation systems, and in-car technology.


• Prior automotive experience is a plus but not required … training will be provided.


• Valid driver’s license and clean driving record.

Benefits

This isn’t just a job – it’s a career. We take pride in promoting from within and building a strong foundation for future growth as one of the nation’s most respected automotive companies. Our benefits include:

• Competitive pay


• Medical, Dental and Vision Insurance


• 401(k) plan with match


• Paid time off


• Short Term Disability


• Mentorship Program


• Growth Opportunities


• Paid Training


• Life Insurance


• Legal Services available


• Employee vehicle purchase plans


• Health and Wellness


• Discounts on products and services


• Consistent, flexible schedules that allow everyone to make the most of peak times

Job Requirements

• Strong interest in automotive technology and innovation.


• Excellent communication and interpersonal skills.


• Ability to explain complex features in simple, customer-friendly terms.


• Comfortable using smartphones, apps, navigation systems, and in-car technology.


• Prior automotive experience is a plus, but not required …training will be provided.


• Valid driver’s license with clean driving record.


• Pass a drug test

Pay Range & Compensation Details

Pay is from $18.00 – $20.00 per hour.  Rate of pay for this position is dependent on relevant skills & experience.  Additional weekly incentives.  Overall estimated annual income $40K to $70K

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.