Subject Matter Expert - Press Digital Fleet Phoenix

Description

 At District Photo, our employees are the heart of our company. We are seeking a Subject Matter Expert-Digital Fleet in our Phoenix factory

Job Overview

Purpose of the role

The Press SME is responsible for ensuring the internal and external customer requirements are met while driving quality and continuous improvement across District Photos’s high-volume digital print processes. Acting as the technical expert, the Press SME will research, test, and validate hardware and software solutions to support business needs and ensure global scalability. This role involves optimising Press operations, improving machine availability and reliability, and sharing expertise across production sites. Hands-on involvement in press operations, collaborative training efforts, and global support are key aspects of this position. Occasional travel is required to support the global sites. Operational Responsibilities

• Develop and maintain SOPs to ensure consistency and clarity in processes.
• Define and communicate performance standards (e.g., speeds, feeds, weights).
• Provide practical training sessions and facilitate knowledge sharing.
• Identify and implement process improvements to enhance availability, throughput, and yield.
• Conduct root cause analyses for deviations in Digital press processes (method, machine, material, manning).
• Test and evaluate new-related solutions for internal and external customers.
• Share press-specific expertise globally, including participation in international calls.
• Generate weekly/monthly performance reports for Digital presses in the US locations.

Process & Training Responsibilities

• Create clear, actionable SOPs tailored to Digital press-specific operations.
• Simplify complex technical content for easier comprehension by various teams.
• Define evaluation methods to assess Press-related technical performance (e.g., hands-on tests, written assessments).
• Translate operational objectives into measurable performance metrics.
• Enhance skillsets of team members through effective training programs and maintain personal development as the SME expert.

Engineering & Technical Responsibilities

• Review and optimise Preventative Maintenance schedules to maximise Digital Press equipment availability.
• Standardise maintenance and repair methods for the Digital Press systems to ensure consistent quality.
• Recommend and prioritise training needs to enhance Digital Press system expertise across teams.
• Collaborate with Planning & Solutions teams on the introduction of new Digital Press equipment and processes.
• Recommend and maintain uptime kits to improve Digital Press performance.
• Adhere to Health & Safety regulations, including maintaining proper housekeeping standards.
• Maintain detailed maintenance and repair logs specific to Digital Press systems.
• Propose and implement technology upgrades related to Digital Press equipment.
• Collaborate with Production Managers to drive overall business success and operational efficiency.

Promote teamwork and knowledge sharing within the DPI framework, with a focus on Digital Press  technologies. 

Benefits

401K, paid vacation, paid holidays, sick and safe leave, life insurance, medical, dental, vision, and short/long term disability benefits.

Culture

At DPI, our success is powered by our people and its client’s satisfaction ratings. Our culture allows employees to be engaged, empowered, and rewarded. We are a diverse and inclusive company who seeks to expand our brand by hiring collaborative individuals who think outside of the box. We are committed to providing a safe and healthy workplace for all of our employees and visitors. Check us out, https://vimeo.com/761869694/1b7b9d7dbf

Requirements

 Skills and QualificationsEssential

• Technical Expertise: Hands-on experience with high-volume digital press operations, troubleshooting, and maintenance
• Process Improvement: Ability to analyze press performance, identify inefficiencies, and implement continuous improvement initiatives
• Training & Knowledge Sharing: Experience in developing SOPs, training  production teams, and simplifying complex technical content
• Collaboration & Communication: Strong ability to work cross-functionally with production, engineering, and planning teams
• Problem-Solving & Analytical Skills: Experience with root cause analysis and data-driven decision-making to optimize press performance

Behavioural

. Shows respect and concern for others  

· Fosters open and collaborative ways of working 

· Has a “can do” attitude in meeting challenges and resolving problems

· Is willing and able to work additional hours as needed based on company production demands, training, equipment baselining, testing, and any other reasonable times required to complete tasks. This can include weekend work on occasion 

Health and Safety

· Ensure the health, safety and well-being of all team members is protected by personal example· Foster a culture of safe working and risk awareness within the team 

· Escalate any safety related matters that cannot be resolved within the team 

· Engage with the risk assessment of line processes and team tasks, implementing and monitoring agreed countermeasures and mitigation plans to address identified risks · Maintain Visual Safety Management information boards in the line production areas

Culture and Core Values

All District Photo colleagues are to be committed to upholding our core values and support up in sustaining an open, honest and quality driven culture that our colleagues can be proud of and our customers can depend on. These values are:· Quality· Excellence· Integrity· Respect· Responsibility· Teamwork 

District Photo Inc.

Founded in 1949 by Melvin Cohen as a small black & white photo lab, the business grew during the last half of the 20th century into a large wholesale photofinishing lab serving mid-Atlantic retailers and a national mail order film business. In the late 1990's under Neil Cohen’s leadership, DPI acquired a photo business in the UK and has transitioned from a mid-Atlantic film developing lab to multiple state-of-the-art digital labs shipping millions of photos worldwide every day.

Today, District is one of the largest variable data printing companies in the world as their facilities comprise over a million square feet of manufacturing space with a global reach that sets them apart in the digital printing market. With 7 production fulfillment facilities located in the United States (MD, PA, KY, AZ), England, the Czech Republic & Australia, District Photo is the leader in creating photo-based products as they deliver millions of prints, greeting cards, books, calendars, blankets, mugs, and other gift items yearly.

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