Subsidy Specialist

WHO WE ARE: Healthy Kids isn’t just another childcare provider—we’re on a mission to redefine accessible and affordable childcare for modern families. Recognized as one of Inc. 5000’s fastest-growing companies, we offer Early Learning, Before and After School programs, and Summer Camps at over 150 locations. As a certified benefit corporation, we’re committed to empowering our team to do what they love while feeling valued. Join our award-winning community and explore a world of opportunities at healthykidsprograms.com/workwithus.

We are seeking a Subsidy Specialist to join our dynamic Subsidy Team. As the first point of contact for families seeking tuition assistance, you’ll manage the childcare approval, billing, and payment processes with subsidy programs across multiple states.

PAY: $19.00 - $20.00 per hour
HOURS: Monday–Friday, 9 AM–3 PM
JOB STATUS: Part-time, non-exempt

RESPONSIBILITIES:
As a Subsidy Specialist, you will:

• Oversee the childcare subsidy program for Healthy Kids sites, including:
  • Registering new sites to accept subsidies.
  • Renewing and maintaining existing registrations.
  • Completing requests from state subsidy agencies.
  • Billing agencies and reconciling payments from parents and agencies.
• Cultivate strong relationships with families through clear, responsive communication.
• Collaborate with caseworkers to ensure seamless processes.
• Utilize state subsidy systems like CCTA and Kinder Connect with proficiency.
• Maintain accurate, thorough documentation for each child receiving assistance.
• Handle a high volume of emails and phone calls efficiently.
• Demonstrate exceptional service and a commitment to making a positive impact.

QUALIFICATIONS

• Proven customer service experience or similar roles (e.g., client service representative or caseworker).
• Strong phone communication and active listening skills.
• Ability to adapt to various personalities and situations.
• Excellent multitasking, prioritization, and time management skills.
• Keen attention to detail and accuracy, particularly with data entry.
• High school diploma or equivalent.
• Proficiency in English, with effective reading and communication skills.
• Team player with a willingness to adjust to evolving workflows and processes.
• Ability to work independently while maintaining productivity and accuracy.

BENEFITS:

• On-Demand Pay
• Telehealth Benefits
• 401(k) for eligible employees
• Sick Time Off
• Career Development

In addition, we offer competitive benefits for our full-time employees including:

• Paid Holidays
• Health, Dental and Vision Insurance
• Life Insurance
• Short-Term and Long Term Disability Insurance
• AFLAC Supplemental Plans

Healthy Kids is dedicated to creating a workforce that promotes and supports diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Healthy Kids Programs makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, visit: healthykidsprograms.com