Suite Attendant

This position will be responsible for all aspects of guest suite cleanliness.  The Suite Attendant will be responsible for ensuring that guests’ suites are cleaned in a timely and thorough manner to ensure total guest satisfaction and maintain standards of cleanliness and sanitation and provide turndown duties as necessary. The Suite Attendant must clean and service assigned rooms or areas according to established standards and procedures including making/changing beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. 

The Suite Attendant will be responsible for responding to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. This position must display great attention to detail, as the Suite Attendant will be expected to take special care in identifying and noting special guest preferences through personal interactions, and keen observation skills. 

The Suite Attendant will be expected to verbally communicate and provide written documentation of any special preferences identified while cleaning the guests’ room.  Observation of special preferences should include, but are not limited to, which side of the bed the guest sleeps on, what type of pillow is used/preferred, special logos on clothing items, what types of magazines/books are on the night stand, what bath/beauty products are being used, etc. Report, turn in, and/or log all lost and found items according to established procedures. Promote teamwork and quality service through daily communication and coordination with other departments. 

The Suite Attendant may regularly assist with deep cleaning projects and other duties as assigned. Respond to guests’ requests (e.g. linens, pillows, amenities, etc.) in a timely and efficient manner.  Check all suites for missing articles or damages. Maintain positive public relations and attitude with all guests and associates. The Room Attendant will report to the General Manager.

QUALIFICATIONS:

• 3-5 years full service hotel housekeeping experience.  Preferably in a luxury hotel enviornment


• Candidate must be able to work an extremely flexible schedule. May be required to work nights, weekends, and/or holidays. 


• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds. Bending and lifting are part of the job.


• Communication skills are utilized a significant amount of time when interacting with guests and employees. 


• Must be able to communicate clearly in English.


• Must be able to read/write in English and have a basic understanding of math, as these skills are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.


• Must work well with others, be motivated and display a positive energetic demeanor.


• Must be a self starter with a strong eye for details, possess strong interpersonal and administrative skills.


• Excellent organizational skills are essential, must be able to multi task.


• Must display an outstanding attitude/demeanor, enthusiasm and professionalism.

This job requires ability to perform the following:

• Carrying or lifting items weighing a minimum of 50 pounds and pushing and or pulling approximately 200 pounds


• Frequently standing up and moving about the facility


• Frequently handling objects and equipment to maintain the facility


• Frequently bending, stooping, and kneeling