Suites Supervisor

The Role:
 

Reporting directly to the Suites Manager, a Suite Supervisor is responsible for supporting all Suites food and beverage operations.

Responsibilities:
 

• Event Weeks:
• Complete company-wide safety training and any additional job-specific safety training.
• Assist in training and daily management of Suites Staff.
• Ensure effective operations of assigned areas.
• Ensure proper suite set-up and cleanliness based on guests’ orders.
• Maintain and control storage of high-volume food and beverage inventory. Communicate shortages to Suites and Warehouse Managers as needed.
• Follow and encourage Suites Staff to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions.
• Report all safety incidents (injuries and illnesses) to Suites Manager on the same day that the incident is reported.
• Ensure all Suites spaces are clean and secured at the end of each shift.
• Other duties as assigned.
• Event Days:
• Walk assigned spaces and ensure readiness for Suites Staff and guests’ arrival.
• Coordinate Suites Staff for timely food item delivery according to timing communicated by Suites Manager.
• Ensure all suites in assigned area receive all items paid for before guests' arrival.
• Assist in helping guests and build rapport with guests and Suites Staff.
• Report and resolve any guest complaints/requests with the assistance of Suites Manager.
• Enforce and evaluate responsible service of alcoholic beverages in compliance with Legends Hospitality procedures.
• Enforce standards for service, sanitation, product, and food quality.
• Ensure all guest orders are closed and inventory is taken by Suites Staff.
• Ensure all Suites spaces are clean and secured before releasing Suites Staff.
• Other duties as assigned.

Qualifications:

• Must be at least 18 years of age.
• Excellent organizational, written and verbal communication, and interpersonal skills.
• Knowledge and experience working with a POS system.
• Customer service and fast-paced problem-solving skills under pressure.
• Must be personable, proactive, and self-motivated.
• Ability to work effectively independently and/or in a team environment
• Ability to adapt to change quickly and prioritize tasks as needed.
• Punctuality and dependability.
• Basic knowledge of food and beverage preparations, service standards, and guest relations.
• Excellent personal hygiene and a well-groomed appearance.
• Ability to occasionally lift/move items weighing up to 30 pounds.
• Must be able to work extended hours due to business requirements including late nights, weekends and holidays.
• Minimum of 2 weekdays available for Suite setup.