Supervisor

The Operations Supervisor is responsible for supporting the needs of the front desk staff by providing leadership, modeling, and training as well as acting as the principal conduit between customers, staff, and management. Operations Supervisors work alongside front desk staff to execute and oversee transactions at registers, provide memberships and other services to customers, and support the BP’s mission of positive customer experiences.  Operations Supervisors handle customer inquiries and complete unique customer service functions. This position also supports adult programs, birthday parties, events, and individual and group instruction in the gym.  Operations Supervisors are responsible for oversight of each shift’s cleaning schedule and ensuring that rules and safety regulations are followed. We are currently looking for someone who can work 32 hours a week. We are looking for someone who can do opening and closing shifts especially on Sundays. 

Benefits 

Memberships at Bouldering Project for you and a +1.

Staff discount on Bouldering Project retail products.

Industry discounts available for select companies and products.

Optional 401(k) enrollment.

Employer Subsidized Health Insurance

PTO for full-time employees

General Responsibilities

Serve as a key resource for Seattle Bouldering Projects procedures and policies; responsible for execution of correct procedures and policies.

Promote BP’s customer service philosophy through coaching, training, and modeling.

Work with local managers, to update & track the calendar of events, adult programming and local happenings to drive customer engagement.

Ensure staff’s quality and performance by participating in assessment, commendations, and evaluation.

Maintain employee motivation, job satisfaction, and professionalism via dynamic leadership. Participate in regular meetings with other Supervisors and Operations Manager.

Work actively to cover staff absences, illnesses, and special circumstances.

Process purchases, membership services, and all other transactions at the register in alignment with BP customer service goals. Identify, research, and resolve customer issues.

Perform unique transactions such as class and event sign-ups, special ticket sales, etc.

Ensures that document retention, processing, and disposal guidelines are followed.

Supports customers by actively responding to customer needs, membership and event questions, general inquiries, and customer feedback.

Engage with customers, providing assistance with climbing, orientation, and amenities. Ensure that new customers are introduced to the facility and rules.

Oversee a clean, organized, and presentable facility for members and guests

Perform & Ensure that opening and closing procedures are completedAssist in maintaining organized, clean, and efficient POS systems.

Ensure that retail areas are maintained and stocked. Identify and develop improved cleaning procedures.

Ensure that regular restroom/changing rooms and facility walkthroughs are performed. 

Support the Operations Management with sales and inventory management

Procurement of member, facility, and event supplies

Group Facilitation and Instruction

Lead the facilitation of groups.

Support the facilitation of larger Fremont and Upper Walls events like community competitions, member appreciation events, and etc.

Participate in individual and group instruction and/or orientation conversations as assigned.

Facility Safety and Incident Response

Serve as lead to support Risk Management development.

Respond proactively to injuries, accidents, or incidents following the Safety Manual and BP protocols, ensuring proper documentation of incidents via the incident report log.

Ensure that all customers using the facility have a waiver on file and are aware of the rules and regulations of the facility.

Provide safety to customers through instruction and orientation.

Administer first aid in accordance with Safety Manual and BP Protocol