Supervisor

Description

Tanner Clinic has an immediate opening for a Practice Supervisor

Location: East Layton and Syracuse

Hours: Monday through Friday Full Time

Job Description:

A Practice Supervisor provides effective leadership and accountability for clinical staff and PSRs in the respective departments. This includes high-quality patient care and excellent customer service, human resources, health information systems, and quality assurance. 

Scope:

A Practice Supervisor is responsible for supporting staff with the associated providers using a patient-centered focus to achieve the organizational mission statement. This goal includes engagement with providers, employees, and patients in a dynamic healthcare environment.

Essential Job Responsibilities: 

• Provide direct supervision of Clinical Services staff
• Human Resources Management: 
  • Job interviews and employee selection
  • Onboarding and orientation for new staff
  • Regular staff and provider rounding 
  • Manages staffing levels and coverage
  • Communicates clinic  announcements to encourage provider and staff engagement, including recognition platforms
  • Payroll accuracy and approval
  • Implements quarterly department meetings
  • Serve as a key problem solver/liaison for patient, employee, and physician concerns related to Clinical Services staff
  • Demonstrates staff accountability through regular coaching, counseling, and staff performance reviews
• Participates as a member of the Leadership Team:
•  Promotes and engages in a patient-centered culture:

       o Demonstrates effective and professional communication (written, verbal, and electronic) 

       o Encourages positive provider relations

       o Inspires and motivates others through effective interpersonal skills

• Clinical Care Management:

       o Promotes positive patient relations

       o Empowers staff and providers to commit to a patient-centered focus

       o Optimizes efficient patient flow

       o Participates in patient feedback modalities to ensure high-quality care

       o Understands clinic policies and procedures

       o Promotes safety and security by conducting regular inspections

• Health Information Management:

       o Understands and utilizes electronic medical record (EMR) and telephone system

       o Ensures compliance and appropriate utilization of IT resources

       o Participates in audits to ensure compliance and minimize organizational risk

       o Understands and abides by privacy laws (HIPAA) and Tanner Clinic policies to safeguard protected health information (PHI)

•  Other duties as assigned

Other Requirements: 

• Healthcare leadership or management experience
• Proficiency in computer-based skills
• Effective communication and interpersonal relations skills
• Regular and reliable attendance is an essential function of the job

Preferred Qualifications: 

• Associate degree or Certified/Registered Medical Assistant
• Five years’ experience as a Medical Assistant

Equipment Operated: 

· Standard office and clinical equipment, including computers, fax machines, copiers, printers, telephones

Work Environment: 

· Primarily medical offices with regular contact with patients

Physical Requirements:

Carrying, Lifting, Hearing, Seeing, Speaking