Supervisor

The Ramp Supervisor oversees daily ramp operations to ensure the safe, efficient, and on-time servicing of aircraft. This role supervises ramp agents and coordinates aircraft ground handling activities including loading/unloading baggage, cargo operations, aircraft marshaling, and ground equipment management while maintaining strict compliance with FAA, TSA, airline, and airport regulations.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

• Must be 18 years of age or older


• HS Diploma or GED


• Valid Driver's License


• One (1) years of front-line ramp experience or similar role


• Minimum one (1) year of supervisory experience in a similar or related role


• Excellent verbal and written communication skills


• Strong leadership skills


• Must have a reliable mode of communication and transportation

PREFERRED REQUIREMENTS:

• Airline or airport operations experience


• Leadership experience in the airline or airport operations experience

ESSENTIAL FUNCTIONS:

• Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge


• Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime


• Perform all duties of subordinate employees when necessary


• Ensure implementation of the Safety Management System (SMS)


• Implement a safety plan for the station


• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary


• Train/retrain all personnel in airline procedures, safety procedures, and company policies


• Maintain good employee relations. Handle employee problems efficiently and effectively


• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines, staff, and public inquiries


• Adhere to company policies and procedures and participate in achieving company objectives


• Monitor employee activity and adjust as needed


• Handle off-schedule operations when the Manager is not available


• Perform other duties as requested

PHYSICAL AND MENTAL DEMANDS:

With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Treat all information as confidential.


• Possess the tact to deal with all levels of employees and client representatives.


• Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.


• Must be able to lift, carry, and/or hold up to 100 lbs.


• Physical exam may be required to confirm above.


• Must pass pre-employment and random drug test.


• DMV check may be required.


• Must be able to read, write, understand and carry out instructions in English.


• Must meet necessary requirements to obtain a security sensitive identification badge


• Must be able to verbally direct in English.


• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).


• Must have good hearing and vision.


• 80-95% outside work. Work outside in all types of weather (Heat, Rain, and Cold)


• May be required to work weekends, overnight shifts and holidays.


• May be exposed to occasional loud noise levels.