Supervisor Access & Bilingual Program

EOE Statement

At HOPE, our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer.

Overview
HOPE Community Services, Inc. is a leading outpatient treatment provider in south Oklahoma City. We provide compassionate trauma-informed care to individuals whose lives have been impacted by mental health and substance use disorders. Our mission is to promote healing, stability, and recovery through evidence-based, person-centered services.  

We are seeking an Access Program Supervisor to provide leadership, coordination, and oversight for our Access program. This role ensures individuals seeking services experience a welcoming, recovery-focused entry point into care while supporting staff and maintaining high-quality service delivery. If you are a strong leader with a passion for behavioral health and improving access to care, we encourage you to apply.

About the Position

As the Access Program Supervisor, you will oversee daily operations and staff within the Access program. You will provide supervision, training, and support to team members while ensuring compliance with agency policies, regulatory standards, and program requirements.

This role includes coordinating program activities, monitoring client service delivery, supporting staff development, and ensuring key processes—such as care planning, eligibility, and benefits coordination—are completed accurately and timely. You will also collaborate with internal teams and external partners to promote seamless, integrated care for individuals entering services.

About the Program

The Access Program serves as the entry point for individuals seeking behavioral health and co-occurring services at HOPE. The program focuses on engagement, assessment, and connection to appropriate services while creating a welcoming and supportive environment for individuals who may have experienced trauma.

The Access team works closely with internal programs and community partners to ensure timely access to care, coordination of services, and support for individuals navigating complex systems, including benefits and eligibility processes.

Requirements

• Bachelor’s degree in a mental health-related field with at least one year of relevant experience, or an equivalent combination of education and experience


• Ability to obtain and maintain DMHSAS Case Management II Certification 


• Valid Oklahoma driver’s license and ability to transport clients as needed 


• First Aid and CPR Certification (or willingness to obtain) 


• Therapeutic Options or approved safety training (must be maintained annually) 


• At least one (1) year of employment with HOPE required


• Supervisory or leadership experience preferred 

Skills

• Strong leadership, supervision, and staff development skills 


• Ability to coordinate program operations, staff schedules, and service delivery effectively 


• Advanced organizational and technological skills, including the ability to manage documentation systems, data tracking, and performance measures 


• Strong communication and collaboration skills with staff, clients, and community partners 


• Ability to monitor staff performance, provide coaching, and support professional growth 


• Strong problem-solving, crisis intervention, and decision-making abilities 


• Ability to maintain compliance with clinical, documentation, and regulatory standards 


• Ability to build effective relationships with individuals experiencing mental illness and co-occurring disorders 


• Commitment to trauma-informed, recovery-focused, and person-centered care 

We Offer

• Competitive Compensation   


• Full Benefits including 100% paid health and dental!   


• Life Insurance   


• Over 2 weeks PTO first year plus;    


• 1 Friday off per month (Wellness day)   


• 11 Paid Holidays per year   


• Bereavement Leave - 5 days per year   


• 8 hours of Volunteer Pay    


• Retirement contributions of 10% with no match required   


• Paid Professional Development Time   


• And More!