Supervisor, Admissions

Careers with real impact.

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.  

CORE VALUES

At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.  

COMPENSATION & LOCATION

The salary for this role is $57,000.

This is a hybrid position in our Elk Grove Village location.

Responsible for leading and developing a team of Prior Authorization Representatives, including both permanent and contingent staff, to ensure timely and accurate processing of patient enrollments, benefit verifications, and prior authorizations. Provides daily oversight of workflow, queue management, and claim resolution across pharmacy and medical benefits, ensuring all work is completed within established service level expectations. 

Maintains a hands-on leadership approach by actively supporting day-to-day operations, including working complex cases, assisting with escalations, and stepping into queues as needed to meet turnaround times and support team productivity. Serves as a subject matter expert for prior authorization processes, payer requirements, and system workflows.

Drives team performance by setting clear expectations, monitoring productivity and quality metrics, and holding staff accountable to operational standards. Reviews and validates team output to ensure accuracy, compliance, and proper documentation within system workflows. Identifies gaps in performance, implements corrective actions, and provides ongoing coaching and development to improve individual and team effectiveness. Partners cross-functionally with internal stakeholders including pharmacy operations, reimbursement, audit, and leadership, as well as external partners such as providers, manufacturers, and payers, to resolve escalations and remove barriers to patient access. Ensures adherence to regulatory requirements, company policies, and client-specific expectations.

Supports staffing needs through participation in hiring, onboarding, and training of new team members. Fosters a collaborative, high-performance environment focused on accountability, efficiency, and patient-centered outcomes.

• Monitors the production, volume, and quality of work produced by the team using a variety of reports and audit tools. Makes daily adjustments to assignments to achieve maximum results. Ensures account audits are completed daily and weekly.
• Functions as the main resource for questions regarding admissions policies and procedures. Resolves escalated Prior Authorization and Specialty Benefits Verification issues. Collects and publishes data, establishes facts, draws conclusions, solves problems, and responds to inquiries. Ensures other departments are involved when needed and escalates IT issues appropriately.
• Responsible for integration of new complex business for therapies handled by the assigned team. Disseminates accurate information to the team. Assists with the development of departmental policies, procedures, and process improvement strategies. Communicates procedural changes to departments affected by the change. Establishes individual employee goals and provides timely performance feedback. Recognizes and rewards good performance. Addresses and resolves Human Resource issues in accordance with policies and procedures, including disciplinary action. Escalates issues to HR appropriately. Completes yearly performance reviews.
• Trains and motivates team members and interfaces with contingent workforce corporate managers. Ensures employees have all required tools, including appropriate system access. Approves payroll for permanent and contingent workforce.

• Previous leadership/management experience
• Experience with Major Medical Insurance
• Knowledge of pharmacy benefit, rejection codes, and claims processing
• Knowledge of pharmacy and insurance terminology of coverage
• Knowledge of HCPCS codes
• Able to multitask and work in a fast-paced/changing environment
• Detail-oriented 8. Excellent verbal and written communication skills  
• Ability to work with a diverse group of employees
• Ability to work in a collaborative manner
• Strong multitasking skills with the ability to manage multiple priorities simultaneously
• Demonstrated sense of urgency when handling time-sensitive tasks and requests
• Quick response time with the ability to make effective decisions in a fast-paced environment .
• Ability to maintain accuracy and attention to detail while working under pressure and meeting deadlines

• Medical, Dental, and Vision Insurance
• 401k with employer match
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement

Equal Employment Opportunity

Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

E-Verify Participation Notice

We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.

All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.

For more information about E-Verify, please review the official notices below:

E-Verify Participation Poster (English & Spanish):

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work Poster (English & Spanish):

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf