Supervisor -Beverage

Job Description

Supervisor – Beverage / Café Operations

Position Overview

We are looking for a Supervisor – Beverage / Café Operations to oversee day-to-day outlet operations, supervise the team, maintain service standards, and ensure an excellent customer experience. Candidates with experience as a Boba Barista, Barista Team Lead, Café Supervisor, Restaurant Supervisor, Shift Leader, or in similar F&B supervisory roles are encouraged to apply.

Key Responsibilities

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  Supervise and coordinate daily café/beverage outlet operations.

  
  


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  Lead, motivate, and monitor baristas and other outlet staff.

  
  


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  Ensure beverages and food items are prepared according to established recipes, quality, and presentation standards.

  
  


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  Monitor staff performance, attendance, grooming, hygiene, and discipline.

  
  


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  Handle shift operations and ensure smooth opening and closing procedures.

  
  


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  Maintain high standards of customer service and address customer queries or complaints professionally.

  
  


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  Monitor inventory levels of beverages, ingredients, packaging materials, and other supplies.

  
  


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  Coordinate with the concerned team for stock replenishment and minimize wastage.

  
  


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  Ensure proper cash handling, billing, and POS operations.

  
  


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  Monitor sales performance and support the team in achieving daily and monthly sales targets.

  
  


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  Ensure compliance with food safety, cleanliness, sanitation, and workplace safety standards.

  
  


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  Train and coach new and existing team members on products, service standards, and operational procedures.

  
  


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  Prepare or maintain daily operational reports, stock records, and shift-related documentation.

  
  


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  Identify operational issues and take appropriate corrective action.

  
  


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  Coordinate with management regarding staff requirements, operational challenges, and outlet performance.

  
  


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  Ensure the outlet is well-maintained, organized, and ready to serve customers throughout the shift.

  
  

Qualifications & Experience

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  Minimum 2–3 years of relevant experience in café, restaurant, beverage, QSR, or similar F&B operations.

  
  


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  Candidates with experience as a Boba Barista / Barista Team Lead are highly encouraged to apply.

  
  


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  Candidates with experience as a Barista, Café Supervisor, Restaurant Supervisor, Shift Leader, Outlet Supervisor, or Senior F&B Staff may also apply.

  
  


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  Previous team-handling or supervisory experience will be an advantage.

  
  


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  Strong understanding of beverage preparation, customer service, hygiene, and outlet operations.

  
  


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  Good communication and interpersonal skills.

  
  


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  Ability to work in a fast-paced environment and manage multiple responsibilities.

  
  


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  Strong leadership, problem-solving, and team-management skills.

  
  


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  Willingness to work in shifts, weekends, and public holidays as required.

  
  

Key Competencies

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  Team Leadership & Supervision

  
  


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  Customer Service

  
  


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  Beverage & Café Operations

  
  


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  Inventory Management

  
  


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  Staff Training & Development

  
  


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  Cash & POS Handling

  
  


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  Problem Solving

  
  


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  Communication Skills

  
  


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  Food Safety & Hygiene

  
  


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  Sales & Target Achievement

  
  

Preferred Candidate Profile

The ideal candidate should be a hands-on and responsible F&B professional who can independently manage shifts, supervise a team, maintain product and service quality, and ensure smooth day-to-day outlet operations.