Be a part of driving healthy change in our communities

About the Position

The Patient Access Supervisor (PAS) will train contact center & front office team members’ appointment scheduling and best practices (EMR optimization). Serves as the liaison for appointment scheduling with Legacy business partners. Patient Access Supervisor is responsible for all patient communication via the patient portal and the appointment reminder system.
The Patient Access Supervisor will onboard & train new employees at the Contact Center.

• S/he will assist in the development of training material and competency checks.
• The supervisor will be responsible for recording and reporting required data to business partners.
• The PAS will optimize and report outcomes from vendors (portal & appointment reminder system).
• The supervisor must embrace the use of technology and be able to optimize technology partners
• Performs other duties as assigned.

About Legacy Community Health

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information. 

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to >50 clinics in Houston, one in Baytown, 3 in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Requirements

• 1-2 years minimum customer service experience, preferably health care
• Solid verbal and written communication skills required
• Along with Excel, Power Point and Visio.
• Must be able to manage multiple deadlines and prioritize
• Adept in decision making responsibilities
• Bilingual in English and Spanish

Benefits

• Medical, Dental, and Vision insurance
• Long-Term Disability insurance
• Life insurance and AD&D
• 403(b) retirement plan
• Employee Assistance Plan
• Subsidized gym membership
• 24-hour travel assistance
• Paid Time Off 
• PTO Exchange Program
• Company holidays (9 days + 1 floating day)
• Bereavement Leave
• And more

Legacy Community Health is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.

Apply today.

Our short application process takes less than 3 minutes on your phone, tablet or computer.