Supervisor, Casino Credit

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent prepares and maintains documentation relating to customer casino credit, check cashing processing and maintenance of such accounts.

ESSENTIAL FUNCTIONS:

• Prepares and types correspondences, forms, reports, charts, and graphs.
• Sets up and maintains all files, records and logs as required.
• Places, accepts, and screens telephone calls and refers calls to others.
• Receives, opens, and distributes incoming mail documents.
• Ensures all necessary reports and correspondences are forwarded timely to the proper management.
• Performs the counting of the tokes/tips for the cashiers as necessary.
• Maintains the highest level of professionalism and confidentiality regarding the team members and guests. 
• Participates in the processing of customer credit applications including verification of bank and credit information.
• Assumes responsibility for the maintenance of credit files and required reports.
• Reviews credit applications for completeness.

• Ensures credit background checks on patrons are properly completed, updates patron credit files and completes all other necessary file maintenance.
• Monitors compliance with IGC regulations and adherence to company credit policies.
• Consistently displays positive morale and high service standards.
• Adheres to all Virginia Lottery Regulations.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma required. Prior experience in gaming industry strongly preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.  

• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF:

• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and Power-Point.
• Excellent math skills.
• 10-Key calculator.
• Prior cashier or teller experience preferred.

ABILITY TO:

• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Communicate effectively with outside contacts and all levels of team members.
• Review, comprehend, analyze, and assimilate reports, information generated on and by the computer and other necessary documentation.
• Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.