Supervisor Credit & Collections

The Credit and Collection Supervisor assigns, monitors and reviews the daily work of the team including collections on past due accounts receivable, solving customer disputes, and daily/weekly/monthly tasks such as credit evaluations, addressing customer inquiries and cash posting.

May include:

• Leads and processes handling of cash application, along with research and resolution of outstanding accounts receivable dollars, resolution of billing errors and deductions, and all account maintenance required to achieve department goals related to accounts receivable

• Provides training, coaching and mentoring via open-communication and establishes goals for the collectors

• Monitors, analyzes, and assesses aging; creates and distributes reports monthly to management on trends, areas of risk, compliance with policies and foreign regulations

• Oversees and performs the monitoring and processing collection of receivables for assigned portfolio of high-risk accounts by ensuring receipt of timely payments while monitoring accounts for suspicious, fraudulent, or other unethical activity

• Manages accounts that may have complex legal and/or bankruptcy issues

• Works with outside collection agencies regarding past due accounts

• Serves as a liaison with sales, the customer and any third-party finance provider (such as floor plan) as needed

• Ensures collection activities are in full compliance with all Company policies

• Assists with performance management process

• Performs other duties as assigned

Nature & Scope:

• Coordinates and supervises the daily activities of a support, production or operations team

• Sets priorities for the team to ensure task completion

• Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance and oversight from manager

• Accountable for the support or production operations team including subordinate work leaders

• Typically does not spend more than 20% of one's time performing the work supervised

Knowledge & Skills:
• Strong knowledge of finance and credit concepts, including a basic understanding of commercial/consumer law

• Well-developed ability to professionally consult with internal and external customers to resolve complaints

• Strong analytical skills with the ability to identify and resolve complex problems

• Strong interpersonal and communication skills to interact with diverse partners both internally and externally

• Well organized, detail oriented, self-motivated and demonstrates effective time management skills with the ability to prioritize

• SAP or similar Enterprise Resource Planning (ERP) system experience preferred

• Excellent written and verbal communication skills.

• Excellent customer service skills.

• Proficient with Microsoft Office

Experience:

• 5+ years of commercial credit experience – prefer manufacturing background

Education/Certification:

• High school degree. Some college preferred but not required

People Management: Yes

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations.  

Reports To: Manager, Credit

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.