Supervisor, Customer Relations - Retail

Supervisor, Customer Relations – Retail

Northern Mississippi Region

MaxxSouth Broadband is seeking a dynamic and customer-focused Supervisor, Customer Relations – Retail to lead retail operations and support a high-performing team. In this role, you will oversee daily store activities, coach and develop employees, and ensure exceptional service delivery to every customer.

This position requires a hands-on leader who thrives in a fast-paced environment, maintains a positive team culture, and is committed to achieving both individual and organizational goals.

Travel Requirement: Supervisors are expected to travel to offices within their region 3 days per week, with 2 days dedicated to office-based responsibilities.

What You’ll Do:

• Oversee daily operations of the retail stores
• Ensure outstanding customer service for all customers and prospects, while monitoring the accuracy of customer information, billing, and service details.
• Supervise, coach, and motivate Customer Service Representatives to meet and exceed performance standards
• Provide ongoing training, feedback, and performance evaluations
• Recognize and reward strong performance while addressing performance concerns consistently and fairly, while fostering a positive, inclusive, and high-performing team environment
• Drive sales, service, and customer retention goals while actively promoting company products and services
• Communicate policy and procedure updates to the team in a timely manner
• Maintain strict confidentiality of customer and company information
• Plan and manage employee recognition programs
• Provide support across Customer Operations, as needed

What We’re Looking For:

• High School Diploma or equivalent -required.
• Minimum of 1 year of retail customer service experience -required.
• Strong leadership, communication, and problem-solving skills -required.
• Proficiency with Microsoft Office (Word, Excel, Outlook) -required.
• Ability to maintain confidentiality of sensitive information -required.
• Reliable transportation and valid driver’s license -required.

Why MaxxSouth Broadband?

At MaxxSouth, we believe in building a workplace where people feel empowered, supported, and part of a community. 

• Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.
• Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.
• Get access to opportunities for professional growth, hands-on technical training and certification support.
• Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.

Apply Today!