Supervisor, Customer Success

Position Summary

Hybrid

The Supervisor, Sales Administration is responsible for overseeing day-to-day customer-facing operational activities while also contributing directly to core Sales Administration functions. This role operates as a player-coach, balancing individual execution with team oversight to ensure accurate, timely, and high-quality support across quoting, sales order management, and customer support.

This position plays a critical role in maintaining service levels, supporting team performance, and delivering a positive customer experience, while partnering with leadership on operational improvements and team development.

Responsibilities

• Provide day-to-day supervision, guidance, and support for Sales Administration team members


• Oversee and support execution of core functions, including:
  
  
  
  • Sales Order Management
  
  
  • Customer support and issue resolution
  
  
  
  


• Directly contribute to transactional work and step into team workflows as needed to meet service levels and business demand


• Monitor team workload, queues, and priorities to ensure timely and accurate completion of work


• Serve as the first point of escalation for team and customer issues; resolve or elevate as appropriate


• Deliver real-time coaching, feedback, and support to drive performance, quality, and consistency


• Support onboarding and training of new team members


• Track and maintain team-level KPIs, SLAs, and productivity metrics; provide visibility to Manager


• Ensure adherence to established processes, systems, and best practices


• Identify and escalate process gaps, inefficiencies, and system issues


• Partner cross-functionally with Sales, Operations, and Finance to resolve day-to-day execution challenges


• Assist with scheduling, workload balancing, and coverage planning


• Complete administrative responsibilities, including time and attendance tracking and performance documentation


• Model Bluum’s core values and contribute to a positive, collaborative team environment


• Support continuous improvement initiatives and participate in projects as assigned

Education & Skill Requirements

• Bachelor’s degree in business or related field, or equivalent experience


• 3–5+ years of experience in sales administration, operations, or customer support


• Prior experience in a lead or supervisory capacity preferred


• Experience in a VAR or channel environment preferred


• Proficiency in ERP/CRM systems (NetSuite preferred), Microsoft Office


• Strong attention to detail with the ability to manage both individual workload and team support responsibilities


• Effective problem-solving and prioritization skills in a fast-paced, high-volume environment


• Strong communication and interpersonal skills, with the ability to coach and support team members

Travel

• Minimal, as needed

Core Values

• Start with Empathy - We lead with curiosity, compassion, and respect. We listen to each other and to our customers, value different perspectives, and work to understand before being understood. That’s how we build trust and better solutions.


• Own it Together - We are accountable. We do what we say we will do. We hold ourselves, and each other, accountable for results. We follow through on commitments and take responsibility for our impact on our team, our customers, and our mission.


• Do What’s Right - We act with integrity, even when it’s hard. We’re honest, ethical, and guided by what’s best for our customers, our team, our partners, and the students we serve – always.


• Are Always Learning - Like the educators and students we serve, we believe in lifelong learning. We embrace change, seek feedback and stay curious—because every challenge is a chance to grow stronger, smarter, and more impactful.


• Win as a Team - We're in this together. We put the mission and the team first. We make decisions that benefit our customers and our company. We succeed by aligning around shared goals and celebrating collective wins over individual gain.

Training

• It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.