Supervisor, Dispatch Security Alarm Monitor - 1st Shift

JOB SUMMARY:

Manages personnel in the Security Alarm Center which includes both Alarm Monitoring and Asset Protection Hotline for both 7-Eleven and Legacy Speedway; establishes work procedures and standards to improve efficiency of assigned operations, ensures proper store safety, and ensures compliance with Company policies and procedures. 

KEY DUTIES AND RESPONSIBILITES:

• Supervises, hires, trains, evaluates and motivates the Alarm Monitoring and the Asset Protection Hotline team for 7-Eleven and Legacy Speedway; directs the daily work of the department

• Trains employees on department policies and procedures.  Evaluates employees based on various performance metrics and determines if additional training is necessary.  Conducts training as needed

• Creates materials necessary to update procedures and training; generates reports related to testing, alarm activities

• Oversees fire monitoring where required for Speedway locations; maintains vendor relationships; works with AHJs to remedy violations and requirements

• Manages relationships with third party burglary/intrusion monitoring vendors

• Manages and oversees projects of department operations related initiatives

• Works together with store, field and department personnel to ensure proper policies and procedures are followed.  Communicates all procedural changes to employees

• Responds quickly to report any problems to and from the Divisions, police, fire and environmental departments when necessary

• Monitors hardware and software performance, problems and maintenance.  Makes recommendations for changes to hardware and software as necessary

• Ensures staff coverage 24 hours per day, seven days per week

• Develops department budget, establishes direction and sets priorities for spending based upon Company guidelines and strategy.  Manages spending accordingly

• Assists Asset Protection and HR in confidential personnel investigations

• Manages emergency responses, including, but not limited to, medical, fire, severe weather, and security, that are made to the internal emergency response number

• Conducts performance appraisals and recommends salary consideration for personnel

• Provides expertise at field meetings by attending and presenting information as needed

• Orders equipment and manages vendor relationships (Bosch, CBE, etc.)

• Completes other duties, including special projects, as assigned by Management

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

YEARS OF MANAGEMENT EXPERIENCE: 5+ years

CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:

• Demonstrated expertise with Word, Excel, and other MS Office suite applications

• Excellent communication skills and the ability to research and resolve issues 

• Good understanding of intra-department functions and operations

• Ability to maintain confidentiality with findings, employee data and Company information

• Ability to perform repeated bending, standing and reaching

• Ability to occasionally lift up to 40 pounds

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job.  This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary. 

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.