Supervisor - Eligibility & Enrollment

Work Type: Hybrid

Location: Cleveland, Ohio

Title: Supervisor - Eligibility & Enrollment

Role Description:

The Eligibility Supervisor is responsible to assist the Department Manager in overseeing the employees who are either on-site in a hospital or within an office.  This individual will assist the Department Manager with other duties such as evaluating the progress of the staff, maintaining employee records, quality assurance, etc.

Responsibilities

• Lead, supervise and develop departmental teams


• Oversee and direct the daily activities of the staff


• Coordinate account inventories and report daily/weekly to the Department Manager


• Prepare and conduct staff training


• Maintain time and attendance records for staff


• Problem solve operational issue


• Conduct performance reviews


• Assist with hiring


• Delegation and inspection of workflows


• Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.


• Coordinate overtime with the Department Manager to accommodate workloads


• Meet goals and objectives as assigned by management


• Report and document employee disciplinary problems to the Department Manager


• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct


• Maintain awareness of and actively participate in the Corporate Compliance Program


• Assist with other projects as assigned by management


• This is a hybrid role requiring the candidate to be onsite at the hospital location four days a week, with the remaining time allocated for remote work.

Minimum Qualification: 

• Bachelor’s degree or equivalent experience is required

Required skills:

• Ability to effectively work and communicate with coworkers, staff, and clients


• Ability to always present oneself in a professional and courteous manner


• Working knowledge of Personal Computers


• Demonstrate initiative and creativity in fulfilling job responsibilities


• Excellent written and verbal communication skills


• Ability to prioritize multiple tasks in a busy work environment


• Must demonstrate strong leadership abilities

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.

We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Not accepting referrals