SUPERVISOR - EVS

Description

POSITION SUMMARY: As an EVS Supervisor, you will coordinate the efforts of a large team to uphold the polished presentation of The Plaza Hotel & Casino.  Your conscientious attention to detail and ability to uphold established standards will ensure resort experience is incomparable and every resort space immaculate.

POSITION RESPONSIBILITIES/DUTIES:

•  Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Works closely in mentoring/coaching Casino/Utility Porters in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
• Monitors Casino/Utility Porters’ work schedules, enforces break/lunch schedules, provides early-outs and overtime based on budgetary guidelines, volume, forecasts, and departmental needs.
• Schedules work force assigned to shift to ensure all sections/areas are adequately covered.
• Provides ideas/suggestions for new products, services, technology, and processes to ensure the Plaza Hotel & Casino’s competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
• Monitors Casino/Utility Porters’ activities for quality assurance. 
• Evaluates Casino/Utility Porters’ performance and provides coaching/progressive counseling when applicable; conducting annual performance appraisals as required.
• Provides guest resolution for all issues/concerns beyond the scope of authority designated to Casino/Utility Porters, in an expedient and professional manner.
• Performs daily administrative duties, as needed/requested.
• Promotes a free exchange of ideas among employees to continuously improve guest service and job satisfaction
• Advises management of any discrepancy, potential security issue, and/or area of concern which may have a negative impact on the department/property.
• Maintains constant awareness of safety and accident prevention.
• Ensures all equipment and work areas are kept clean/clear of any safety hazards.
• Responsible for training the Casino/Utility Porters in OSHA standards/regulations, and documents
• Inventories supplies and ensures necessary items are ordered, as needed.
• Ensures equipment is working properly, prepares necessary work orders when needed, and ensures equipment is repaired/returned in a timely manner.
• Maintains strict key/radio equipment control in accordance with established guidelines/procedures.
• Completes all projects assigned by management in a timely and professional manner.
• Establishes and maintains effective working relationship with all departments within the property.
• Performs assigned duties during emergencies. Ability to work under pressure, or in an emergency, in a calm and rational manner.
• Trains Casino/Utility Porters, as necessary, to ensure departmental standards are met.
• Performs all of the functions of a Casino/Utility Porter at a high level of expertise, offering technical guidance/assistance as needed.
• Performs all other job related duties as requested.

SUPERVISORY RESPONSIBILITIES:

• Casino Porters
• Utility Porters

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

EDUCATION and/or EXPERIENCE:

Required:

• Minimum of at least 21 years of age.
• At least 6 months of cleaning experience in health services, public area, or comparable environment.
• Ability to perform a myriad of duties with extreme care and attention to detail, while working in a fast-paced and busy environment.
• Working knowledge of basic cleaning equipment/techniques; and communication devices (radios, pagers, etc.).
• Working knowledge of OSHA standards/regulations.
• Strong communication and organizational skills to effectively handle guest complaints and employee issues sensitive in nature.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• At least 6 months of supervisory/managerial experience in a comparable environment.
• Proficiency in the use of Microsoft Word, Excel, and Outlook.
• Previous experience working in a similar resort setting.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.