Supervisor, Food & Beverage

Pay:

$20.86 per hour

At Great Wolf, the

Food Outlet Supervisor

brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Essential Duties & Responsibilities
Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
Provides coaching, encouragement, and recognition to pack members regularly
Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
Responds to pack/guest concerns and escalates to leadership as appropriate
Understands and participates in scheduling of staff, execution of labor management and forecasting
Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
Performs daily audits per procedure to ensure optimal operation to standards
Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
Monitors performance of staff, providing real time feedback and coaching
Participates in recruitment process and selection of talent for the F&B staff
Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Basic Qualifications & Skills
High School diploma or GED
Minimum of 1 year experience in a food service leadership capacity
Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
Basic math skills (addition, subtraction, etc.) as they apply to cash handling
Proficient in both written and spoken English
Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits
Associates degree or higher in hospitality or related field
Prior experience with Micros POS
Serve-Safe and/or TIPS certification
Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements
Able to lift up to 30lbs
Able to bend, stretch, and twist
Able to stand and walk for long periods of time

Restaurant Supervisor:

At Great Wolf, the

Restaurant Supervisor

is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

Essential Duties & Responsibilities
Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns
Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
Identify all Out of Order equipment and pass along to Manager for repair
Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
Assists with the coordination and execution of birthday parties
Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Basic Qualifications & Skills
Some High School education or equivalent
1+ year previous experience in a food service team lead capacity or leadership role
1+ year utilizing Point-of-Sale (POS) technology
Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
Successful completion of criminal background check and drug screen

Desired Qualifications & Traits
Prior experience with Micros POS
Serve-Safe and/or TIPS certification
Proven teamwork
Projects professional image that inspires trust and confidence
Enthusiastic and positive energy

Physical Requirements
Able to lift up to 30 lbs.
Able to bend, stretch, and twist
Able to stand for long periods of time

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