Supervisor - Front Office

Responsibilities

• Participate regularly in departmental and company meetings.


• Hold pre-shift meetings.


• Ensure customer service standards are met and retained.


• Must be always friendly and courteous.


• Answer phones within three (3) rings while following the company phone script.


• Accurately take messages for guests and initiate actions as needed.


• Accurately check guests in and out of the hotel and RV Park by following company procedure standards.


• Ensure proper ID and a form of payment is obtained during guest check in.


• Accurately balance cash drawer daily.


• Select a room in accordance with hotel availability and guest request.


• Create and update guest reservations upon request based on hotel and RV park availability.


• Ensure to complete daily reports, audits, and checklists in a timely manner.


• Train all team members within the department to uphold company service standards.


• Assist the Director of Hotel Operations with creating and updating departmental policies and procedures to ensure effectiveness and relevance.


• Conduct wake-up calls and schedule as needed.


• Send and receive faxes.


• Complete a daily bucket check.


• Manage guest service calls, requests, and complaints.


• Create and update shift schedules.


• Accurately track team members attendance, behaviors, and performance.


• Assist housekeeping department with inspections, cleaning tasks, communication, etc. as needed.

QUALIFICATIONS

• High School Diploma/GED


• 3+ years similar work experience


• Computer experience required


• Able to effectively communicate verbally in English


• Able to satisfactorily complete assignable work tasks requested by the department leader.


• Must proactively prioritize needs and effectively manage resources.


• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.


• Be able to complete group check-ins and billing in a timely manner.


• Other duties as assigned

The starting rate for this position is : $20.00 per hour

WORKING ENVIRONMENT & PHYSICAL EFFORTS

The hospitality industry is a 24 Hour 365-day operation.

This position will primarily be indoor under controlled temperatures.

Frequent: sitting with repetitive movement of fingers, legs, arms, and hands, walking, reaching, and lifting up to 10 pounds       

Occasional:  Kneeling, pulling, pushing and lifting up to 50 pounds

Speech and Vision abilities are required