Supervisor, Fulfillment

The Supervisor, Operations will lead daily department operations with a strong floor presence to achieve production, quality, safety, and customer service goals. Effectively balances staffing and capacity, communicates priorities across teams, and resolves issues quickly. Fosters a safety-first, continuous improvement culture while developing and engaging associates to support efficient, customer-focused operations. The shift for this position is 1st Shift, 6:00am - 2:30pm.

• Maintains a strong, consistent on-the-floor presence, actively observing processes, workflow, and associate performance across all areas of responsibility.
• Balances operational, capacity and staffing issues to achieve efficiency and staffing targets.
• Achieves service-level targets and produces a high-quality product for the customer.
• Keeps the customer at the forefront by anticipating and meeting customer needs and by building a customer-focused environment.
• Shares real-time production status, risks, and priorities with other departments.
• Aligns daily production priorities with customer demand and delivery commitments.
• Effectively uses department budgets, input files and available production reports to make accurate and effective judgments and recommendations based on the data.
• Maintains and drives continuous improvement through effective application of 5S, Lean Manufacturing and associate engagement techniques.
• Drives a safety-first culture and consistently strives to improve ergonomic conditions.
• Ability to Self-manage in a highly fluid environment with multiple priorities
• Responds quickly to floor-level issues including staffing gaps, equipment problems, quality concerns, and shortages.
• Comes prepared to daily board and weekly operation meetings to discuss current department status and upcoming areas of focus.
• Uses effective and collaborative communication with other operations supervisors and teams to identify, analyze and resolve production issues/problems in a timely manner and without impact to the customer.
• Models effective leadership principles and techniques that support a positive culture. Actively pursues training & development, coaching, recognition and associate engagement opportunities.
• Utilizes traditional soft skills to drive a culture of accountability; sets clear expectations and is persistent and consistent with the prompt addressing of poor behavior or performance.
• Participates on project teams that further the common, strategic organizational goals.
• Maintains a high-level of technical competence in field by staying abreast of latest approaches and current events.
• Recruits, interviews, onboards, and trains associates.
• Develops, administers and updates department operating procedures.
• Administers company policies and procedures. Performs marginal tasks.

• Associates degree in Business Management or related field; Bachelors preferred. 5-7 years supervisory experience in an automated distribution or manufacturing field, preferably in a pick/pack environment.
• Experience with computerized warehouse management system required.
• Familiarity with packaging equipment and conveyor systems a plus.
• Proficiency in Microsoft Office Suite required.

Pay: $65,000-$79,000/yr Salary will commensurate with experience.     

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.     

HarperCollins Publishers is an equal opportunity employer.

HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Note: we will only respond to accommodation requests.