Supervisor Global Training

Starkey is hiring a Supervisor of Global Training at its global headquarters in Eden Prairie, MN that is responsible for supporting training initiatives for training staff, production staff, and managers globally. Provides support and development for the Training Team. Provides training for the Manufacturing and Repair Service Teams, ensures new and current technicians are meeting specific requirements and workmanship standards before going online. Ensures consistency and quality standards are maintained.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc

JOB SUMMARY DESCRIPTION
The Supervisor of Global Training is responsible for supporting training initiatives for training staff, production staff, and managers globally. Provides support and development for the Training Team. Provides training for the Manufacturing and Repair Service Teams, ensures new and current technicians are meeting specific requirements and workmanship standards before going online. Ensures consistency and quality standards are maintained. 

Supervise Global Trainers

• Coach and counsel employees


• Conduct Quarterly Conversations and one on ones. o Manage team PTO requests and absence.


• Ensure all staff are aware of and abide by all corporate and departmental policies and procedures.


• Maintain a positive attitude and keep staff morale, teamwork and motivation high.


• Time management practices in order to ensure tasks are completed. Perform
  product and process audits of hearing aids

Train new and current employees on specific job functions. (flex functions)

Support manufacturing

• Work on-line when needed


• Assist in documentation updates

Strive for continuous product improvement

• Stay abreast of new and upcoming products and standards.


• Maintain hands-on involvement in all tasks within the department

Accumulate and analyze data regarding customer care accounts and rework.

Analyze Customer Request and provide solutions to satisfy customers. 

• Communicate errors to the production line and ensure they are sustained.


• Communicate with Global Mfg. partner (Matamoras) on custom orders

Quality standards and turnaround times

Perform product and process audits of hearing aids
         Share quality issues.

Approve and update manufacturing on documents such as Job Method changes, New Product Release, and Procedures.

• Seek out and communicate information to all the necessary individuals.

Attend QDIP meetings

•  Provide support to the resources involved in Product Quality and process

Perform other duties/responsibilities as assigned

Minimum Education, Certification and Experience Requirements
Education
2-year college degree

Experience
5 years’ work experience within Starkey Training Group

Knowledge / Technical Requirements 

• Knowledge of TQM desired • Knowledge of TWI


• Must be Knowledgeable in all aspects of production

Competencies, Skills & Abilities 

• Excellent communication skills required.


• Excellent organizational skills required.


• Good hand-eye co-ordination required.


• Ability to write, read and understand English is required.

WORK CONTEXT

Working Conditions 

• Safety glasses must be worn when using machinery such as: Drill, buffing machine, Surfacing machine.


• ESD Grounding wrist straps must be used when working with ESD sensitive devices.


• May have noise and dust in work area.


• In contact with hazardous chemicals.


• Sitting 50% of workday.


• May be subject to moderate travel. Approximately 20% of the time.


• Communication with International Facilities in outside of normal working hours


• Regular attendance and responsiveness to reasonable job-related directives given by the supervisor

Equipment Operation 

• Drill, buffing machine, Air hose, Soldering Iron, Microscope, Scalpel, Razor blade, Tweezers, Wire cutter, Miniature screwdriver, Needle nose pliers, Syringe, Computers RTA, Design, ESD wrist band, CQ, SOP, MFG suite and inspire systems etc.

Salary and Other Compensation:  

The target rate for this position is between $64,680.00 to $88,200.00/year.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.  

Benefits:  
The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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