Supervisor - Haus'keeping (Housekeeping)

Description

More About You:

• You are passionate and engaged in providing the ultimate guest and team member experience.
• You’re a resourceful, self-motivated leader who’s comfortable navigating ambiguity and carving a new path with minimal direction.
• You’re able to adapt dynamically to shifting internal and external conditions.
• You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
• You can anticipate future trends and consequences and adjust accordingly.
• You’re a true team player who can set your ego aside and find win-for-all solutions.
• You have excellent written and spoken English skills
• You excel at problem solving
• You are adaptable and innovative
• You voice your opinions and share ideas and best practices
• You collaborate to work smarter, not harder
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth. 

Requirements

What You’ll Do:

• Ensure the consistent execution of service standards
• Cultivate friendships within the Gravity Haus community
• Provide excellent anticipatory service support to guests
• Build daily boards for each housekeeper based on arrivals, departures, inhouse and take into consideration VIPs and special requests
• Train all team members to ensure efficiency and safety
• Ensure team members have all supplies needed
• Maintain housekeeping tools and equipment
• Communicate with Front Desk each day regarding priority rooms for early arrivals and VIPs
• Daily use of Alice software to connect with guests and resolve housekeeping requests
• Refill and track minibar items
• Communicate efficiently with all Gravity Haus divisions to create a memorable guest experience. 
• Oversee all Housekeeping and Laundry operations
• Ensure all monthly budgets are managed to bottom line margins
• Manage room assignments as needed
• Flex staff as needed (cut team members when slow and call in when needed)
• Manage linen and product inventory for Housekeeping
• Purchase and expense tracking for cleaning chemicals and operating supplies
• Hire, train and develop a pipeline of leadership and talent on property to GH standards
• Bridge communications across the property
• Be a Gravity Haus Ambassador with an active part in our mission and vision. 
• Understanding hospitality scheduling revolves around “guest need” and our hotel operates 24 hours a day, 7 days a week, 365 days a year.
• Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude. 
• Coordinate and communicate with maintenance on a daily basis 
• Manage the purchase and expense line to include invoice coding. 
• It is preferred you are proficient in both English and Spanish speaking skills 
• Bring your personality to work
• Have FUN!
• Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers! 

Embrace the Gravity Haus core values of: 

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance 
• Make it Better than You Found It

Education and Experience

• 1 plus years of housekeeping experience preferred

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 50lbs 
• Twisting, Bending, Lifting
• Pushing carts
• Walking stairwells