Supervisor II, Laboratory (Lab)

POSITION: Supervisor II, Laboratory (Lab)
LOCATION: DeLand, FL
WORK TYPE: Onsite
SALARY: $78,000 - $107,600/yr
SCHEDULE: Tuesday – Friday 5:00 PM - 3:30 AM with one working Saturday every 12 weeks
BONUS: $5,000 annual performance-based bonus
TYPE: Permanent
CATEGORY: Healthcare

JOB DESCRIPTION:
The Supervisor II, Laboratory (Lab) is responsible for supervision over multiple functions which may include oversight of laboratory testing for core lab, monitoring the workflow from sample processing to departmental workflow through results reporting, and providing day-to-day guidance on teammate performance. This position evaluates and monitors compliance with service guarantees and specimen quality requirements. The position ensures adherence to corporate standard policies and procedures related to job performance, customer interactions, teammate relations, and information confidentiality. This position is a licensed technical supervisor working a designated night shift and reports to the Manager, Laboratory (Lab).

ESSENTIAL DUTIES & RESPONSIBILITIES:

Provides overall direction, communication, and oversight to teammates regarding workflow of departmental tasks or assignments to ensure effective implementation and performance:
• Ensures teammate adherence to procedures and quality assurance requirements
• Participates and/or leads in the development of and compliance with all departmental policies and procedures for performance and quality assurance
• Serves as a resource to teammates, providing oversight and support to training and competency programs
• Monitors performance to established targets, goals, and metrics
• Identifies opportunities for process improvement within the department and between lab business lanes for efficiencies

Provides leadership to direct reports by:
• Facilitating the resolution of organizational obstacles encountered
• Knowing, understanding, implementing, following, and communicating to teammates our client's employment policies and procedures; awards and other opportunities within the company; and fostering a positive work environment
• Assisting in teammate development (PDRs, coaching, mentoring, training programs, outside training); collaborating with direct reports to create professional development goals
• Managing teammates' employment activities such as hiring, promoting, job performance, evaluations, and disciplinary actions with appropriate approvals as required
• Maintaining teammates' records to include written performance evaluations kept in compliance with company policy and any applicable laws
• Conducting evaluation, recording, and processing teammate reviews and compensation according to company policy
• Reviewing teammate timecards and approving time off
• Performing competency evaluations and periodic performance reviews as required

Monitors workflow and delegates responsibilities to team members:
• Establishes staffing plans to promote the most effective use of all teammates
• Resolves operational as well as quality issues related to workload
• Ensures coverage during teammates' absences
• Covers the work benches as needed

Maintains an active role in the laboratory's quality improvement program:
• Participates in incident reports, CAP surveys, turnaround time monitoring, service guarantees, and state requirements compliance
• Ensures levels of compliance of established laboratory outcome standards are met
• Collaborates with other leaders to develop and implement section-specific Standard Operating Procedures, training programs, and compliance with regulatory and accrediting requirements
• Ensures adherence to safety policies

EDUCATION AND EXPERIENCE:
• Minimum of 6-8 years experience as a Medical Technologist/Supervisor – REQUIRED
• Bachelor's degree in Medical Technology, biological sciences, or related field – REQUIRED
• Florida Supervisor license in Clinical Chemistry and Serology – REQUIRED
• Certified by a professional laboratory certifying agency (ASCP, AMT) – REQUIRED

ABOUT OUR CLIENT:
Our client is a leading healthcare organization operating state-of-the-art clinical laboratories delivering timely, accurate lab results with a relentless commitment to quality. The organization serves more than 180,000 patients and performs millions of tests annually. The company offers a "community first, company second" culture based on Core Values, comprehensive benefits including medical, dental, vision, 401(k) match, paid time off, professional development programs, and a supportive work environment where clinical outcomes are consistently ranked above the national average.

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SCREENING QUESTIONS:
1. You have a Florida Supervisor license in Clinical Chemistry and Serology and ASCP or AMT certification—can you describe your experience obtaining and maintaining these credentials, and how you have applied them in your supervisory role?
2. Tell us about your experience managing night shift laboratory operations. What specific challenges have you encountered working evening/night shifts, and how did you address them?
3. Can you walk us through a specific example where you led the development or revision of Standard Operating Procedures for a clinical laboratory, and how you ensured team compliance with those procedures?
4. Describe your hands-on experience with clinical chemistry testing and renal laboratory work. How do you maintain technical competency while managing supervisory responsibilities?
5. This role emphasizes turnaround time and teammate development as key 90-120 day goals. How have you previously balanced operational metrics with investing in your team's professional development?
6. What is your experience with CAP survey compliance and laboratory quality improvement programs? Can you provide an example of how you addressed a compliance gap or quality issue?
7. You would be covering work benches and providing direct support to your team during this night shift role. How have you balanced hands-on technical work with your supervisory and administrative responsibilities in previous positions?