Supervisor, In Home Services

Essential Job Functions

• Articulate compelling program direction and translate direction into goals.


• Model and exemplify the Leadership Pledge in a consistent and proactive manner.


• Lead change in a complex healthcare environment.


• Align department with strategy map and continually work to implement drivers in support of Excela Health’s mission and vision.


• Act promptly to resolve problems and initiate better ways of doing things by acting as a catalyst for change.


• Implement at least one process improvement initiative for department on an annual basis.


• Investigate root case analysis of recurring problems and take appropriate action.


• Tie contributions to bigger goals while influencing and persuading others by building commitment among diverse groups.


• Demonstrate ability to eliminate silos by modeling actions and setting example and influence others to think and act as a unified health system.


• Challenge oneself to a higher level of performance by taking responsibility for professional growth and development.


• Promote Excela Health through participation in one community outreach or educational event per year.


• Hold self and others accountable and take responsibility for outcomes.


• Establish and maintain a safe working environment and assure staff complies with safety, environmental, and infection control guidelines.


• Equitably apply policies and procedures by issuing corrective action in a fair and consistent manner.


• Demonstrate expectation of confidentiality by continually encouraging staff to keep private information confidential and share information on a need to know basis.


• Assess customer’s needs, exceed customer expectations, and consider customers in decision making to improve customer satisfaction.


• Perform in accordance with Excela Health’s behavioral standards in support of the mission, vision, and values.


• Actively and positively promote the Respect and Recognition initiatives by supporting staff participation in committee membership, activities, and projects.


• Analyze issues before acting, generate creative ideas, detect patterns and connections, and break down complex problems.


• Practice participatory leadership by involving staff in decision-making and problem solving.


• Act on most urgent tasks, leverage available resources, review own workload, implement workable systems, and provide clear direction.


• Provide constructive feedback to help others improve performance and articulate areas of deficiency.


• Provide opportunities for staff to actively provide input into decision-making process.


• Update stakeholders on project progress.


• Facilitate open communication, diffuse sources of conflict, demonstrate respect for others, and diplomatically negotiate solutions.


• Facilitate teamwork through coaching and mentoring staff.


• Cognitive ability to function and concentrate on the essential and specialty functions of the job at a high level.


• Achieves thoroughness and accuracy when accomplishing an essential or specialty function of the job.


• Ability to think and concentrate for an entire shift.

Specialty Job Functions

• Assign field staff appropriately to match the needs of the client


• Maintain proactive attitude in staffing new clients and proper service delivery for existing clients


• Act as customer service liaison in all interactions with clients, caregivers and care managers


• Verify field staff are performing services when scheduled and as prescribed


• Schedule and complete field visits to clients in homes to assure client’s satisfaction with services


• Maintain client and employee confidentiality as outlined in policies and procedures


• Assure privacy of all data electronically transferred


• Maintain and submit required and/or requested records/reports to appropriate person


• Maintain weekly schedules for all field staff including field floaters and update with changes


• Perform on call responsibilities when assigned to be on call


• Work with staff proactively to minimize missed visits


• Attend in-services, seminars and educational courses as required for professional growth and development


• Assist with planning of quarterly in-service training for Direct Care Partners


• Update hospital admissions and discharges daily for county consumers


• Enter reportable events in PA event reporting systems in a timely fashion


• Maintain awareness of contract program requirements for service contracts and assures adherence to contract regulations


• Verify payroll prior to deadline and assure accuracy of timesheets


• Allegheny County Supervisor(s) coordinate and direct all aspects of payroll preparation for Allegheny County


• File or assist in filing payroll-related reporting


• Perform and submit accurate billing for Allegheny County option through SAMS and Westmoreland County through Co-Pilot; assist billing department to adjust claims as needed


• Perform data entry for Allegheny County options timesheets for billing as needed


• Assist with accuracy of all PDA and Independence Waiver Billing and all county operations


• Other related duties as assigned

Required Qualifications

• High School Diploma and minimum 1 year previous experience as a staffing coordinator/scheduler in home health setting


• Strong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.


• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications

• Associate Degree in business management preferred.


• Two (2) to Four (4) years supervisory/management experience in home care.


• Experience in Healthcare setting.

License, Certification & Clearances

• PA Act 34 Pennsylvania Access to Criminal History Clearance.


• Act 73 FBI Clearance, if applicable.

Supervisory Responsibilities

• This position has direct supervisory responsibilities and serves as a coach and mentor for other positions in the department.


• Supervisory responsibilities may include hiring, coaching, skills development, recognition and rewards, staff productivity and performance management.

Position Type/Expected Hours of Work

• Regular, consistent, on-site and timely attendance.


• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).


• Travel may be expected locally between Excela Health locations.

LEAN

• Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.

AAP/EEO

• Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations.


• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.


• Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required