Supervisor, Inside Sales - Pressure Management

Company Description:  

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.  

Specialties:  

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:  

• Pressure Management  


• Isolation Valves & Actuation  


• Control Valves & Regulators  


• Process Control & Safety Systems  


• Oil & Gas Automation– fiscal custody metering, controls, and SCADA  


• Reliability Solutions & Services  


• Specialty Pumps & Rotating Equipment  


• Instrumentation  


• Maintenance & Repair Services   

Duties and Responsibilities:

• Supervise, develop, and train sales skills through monthly team meetings and one-on-one coaching for Inside Sales and Sales Support Staff. Author and conduct periodic performance reviews. Coach the Inside Sales staff in order to achieve high performance.


• Recommend to the Sales Manager procedures pertinent to the effective and efficient operation of the Inside Sales Department. May assist in the development of corrective action for long term improvement processes.


• Recommend and maintain work process procedures to ensure superior customer service. Monitor procedures to ensure on-time delivery and customer satisfaction. Analyze sales experiences and successes from one account or event and recommend best practices.


• Customer Service supervision to include direct supervision of staff, maintain consistency and accuracy of orders, adhere to timeliness of quotations.


• Perform sales and quotation tasks on selected projects and assigned accounts.


• Participate in strategic and tactical planning with Sales Manager and/or individual Account Sales Team.


• Participate in the interviewing, hiring, and training programs for inside sales employees. Coordinate technical and product marketing training, as needed for Inside Sales and support staff.


• Review and monitor client and market behavior to determine what resources and/or tools can be used to create quantified value for our customers.


• Interface with other involved parties to assure customer satisfaction. (i.e. principals, customers, other employees).


• Assist in the development and implementation of sales plans to accommodate Department goals.


• May assist in preparing periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion, personnel production, resource allocations, and sales volume ratio to resource.


• Develop and maintain strong communication with Order Administration and Outside Sales within the pre-award, award, and post-award activities.


• Assist Outside Sales in pursuit of orders. May assist Sales Associates in troubleshooting orders that require special handling. May act as a resource in resolving customer issues brought to the Department by utilizing excellent Company process knowledge and strong skills in negotiating and selling.


• May attend meeting with key customers, assisting Outside Sales with maintaining relationships and negotiating deals.

QUALIFICATIONS:

Education/Knowledge:

• BS/BA degree in Industrial Distribution or related degree preferred, or equivalent combination of education and experience.


• Experience sizing and selecting safety relief valves, tank vents, and other pressure protection products.


• Solid Knowledge of Industry/ Business Climate.

Experience/Skills:

• Two to three years senior inside sales experience or equivalent combination of inside and outside sales experience.

COMPETENCIES:

• Solid leadership skills that exhibit confidence in self and others; inspires and motivates others to perform well.


• Strong ability to supervise people including motivating, coaching and leading Inside Sales staff.


• Demonstrates strong self-management skills to include a high degree of professionalism, planning (the ability to organize and manage multiple priorities), and sound judgment; Strong display of initiative and innovation.


• Strong Customer service skills exhibited in the ability to manage and meet client expectations;


• Strong communications to include oral, written, presentation, and listening skills.


• Good analytical, negotiating, and problem-solving skills required.


• Strong interpersonal skills and the ability to lead and be part of the team.


• Good business acumen.


• Approaches leadership role with understanding of doing it right for the Company, the employees and the customer. Highest ethical standards.


• Strong supporter of the organization’s goals and objectives.


• Strong Computer skill proficiency with Sales Order system, MS Office and other computer tools and programs.