Supervisor, Litigation Processing

General Summary: A brief description of the main purpose for this position.

The Litigation Processor Supervisor is responsible for overseeing the processing of all incoming/outbound General Claims Summons and Complaints and PIP Litigation filings, related letter processing and bill processing of their respective team.  The Supervisor also oversees the team’s legal bill payment responsibilities. The Supervisor will also interact with GC Leadership, NJM staff attorneys and NJM defense firms, NJM policyholders, and other departments within NJM as needed.

Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

• Ensure effective and efficient management of all work to include monitoring of workload, productivity and quality of work to maximize operational effectiveness.
• Clearly communicate performance expectations and help employees understand the organizational objectives and standards. Mentor staff members to ensure ongoing development and maintain accurate and complete personnel records.
• Provide support as needed to First Notice of Loss Department in handling incoming calls during times of high volume, lead team members in doing the same and in staying well-versed in these responsibilities to ensure NJM’s commitment to excellent customer service.

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• Strong verbal and written communication skills, including proper grammar and formatting details
•  Highly proficient with Microsoft Word and Microsoft Excel
• Thorough working knowledge of GC Legal systems, applications and processes and/or ability to learn new systems quickly
• Professional demeanor; ability to interact with all levels of staff and management
• Ability to see the big picture; strategic-minded, results and detail-oriented and proactive
• Strong interpersonal skills; ability to create an environment of teamwork, collaboration and customer service
• Strong organizational, problem-solving and analytical skills
• Reliable with strong attendance record and commitment to achieving departmental objectives
• High School Diploma or GED equivalent required.

Preferred Qualifications:

• Prior Team Lead or supervisory experience, a plus
• Knowledge of Guidewire platforms

Hours:

Monday through Friday, 8:15 a.m. to 4:15 p.m.
The schedule will be hybrid (once trained) with three days required in the office and up to two days working remotely from home.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.

Compensation: Salary is commensurate with experience and credentials.