Supervisor, Mail Room

Description

Job Summary

The Mailroom Supervisor will oversee the day-to-day functions of a team of 15-20 who process received mail and payments and perform bank lockbox extractions. The supervisor will be responsible for ensuring optimal team performance through coaching and continuous training.    

Major Responsibilities/Activities

• Directly responsible for maximizing and tracking team performance
• Ensure all employees have the necessary tools to be successful in their roles
• Conduct one on one meetings to review performance and set goals 
• Support employee engagement, growth, and development
• Track daily deposits and oldest mail dates making impromptu changes to priorities as needed to ensure client deliverables and turnaround times are met or exceeded
• Reconcile bank deposits and chain of custody
• Track all client specific, one-off, functions monitoring for accuracy and completion 
• Reconcile bank lockboxes for accuracy
• Create job aids and tools to prevent errors
• Ensure all aspects of new client deployments are completed and updated on the deployment tracking tool
• Provide direct client support by maintaining appropriate lines of communication with clients, resolving escalated issues or determining appropriate internal resource for resolution
• Develop and facilitate best practices for time management and accuracy for Mailroom functions 
• Ensures all employee time is accurately recorded in ADP including PTO, Holiday time, punches, monitoring overtime usage and approving payroll
• Consistently supports and demonstrates the company mission and values

Other Responsibilities/Activities

• Mandatory Saturday overtime when the last day of the month falls on the weekend
• Recruit top performers to fill open positions
• Create and/or strengthen direct client relationships
• Locate missing payment remits

Requirements

Required Education, Skills, & Experience

• High School Diploma
• Intermediate to expert excel skills including file manipulation and creation
• Strong, effective, and professional written and verbal communication skills.
• Previous medical billing and/or account reconciliation experience
• Ability to collaborate effectively with multi-departmental and diverse teams to achieve results
• Highly organized with ability to be proactive, manage time, and prioritize work 
• Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties

Preferred Education, Skills, & Experience

• Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA
• Banking or Payment Posting reconciliation experience
• Previous Leadership Experience

Working Environment/Physical Requirements

• General office environment
• Frequent telephone use
• Frequent typing
• Sitting for long periods of time, some standing
• Use of basic office equipment such as computer, fax, printer, copier