Supervisor - Marketing

Job Duties:

• Supervise, schedule, train, coach, and support assigned marketing team members; monitor work quality, productivity, attendance, and service standards.


• Coordinate the day-to-day execution of casino promotions, drawings, tournaments, loyalty offers, direct-mail campaigns, digital communications, and special events.


• Review promotion details, rules, prize inventories, guest lists, signage, scripts, and operational plans for accuracy and timely completion.


• Serve as an on-site marketing lead during promotions and events, resolving guest and operational issues promptly and professionally.


• Partner with internal departments and external vendors to coordinate staffing, décor, collateral, prizes, food and beverage, and technical requirements.


• Maintain accurate records for offers, redemptions, prizes, invoices, purchase orders, inventory, event attendance, and campaign expenses.


• Use player-tracking, customer relationship management, ticketing, email, and reporting systems to support campaign execution and guest service.


• Track campaign and event results, including participation, response, redemption, revenue, and expense information; prepare timely recap reports and recommendations.


• Ensure marketing activities follow approved rules, internal controls, brand standards, responsible gaming practices, privacy requirements, and applicable gaming regulations.


• Safeguard confidential guest, employee, and business information.


• Assist with budget monitoring and identify opportunities to improve efficiency, engagement, and return on marketing investment.


• Perform other duties as assigned.

Supervisory Responsibilities:

• Provides day-to-day direction to assigned employees, including work assignments, scheduling, training, coaching, performance feedback, and policy enforcement. Escalates employee relations and disciplinary matters in accordance with company procedures.

Competencies:

• Leadership and accountability


• Guest focus and service recovery


• Planning and attention to detail


• Collaboration and communication


• Integrity and confidentiality


• Adaptability and sound judgment