Supervisor Merchant Support and Payment Systems

Basic Function

Job Duties

• Supervise and develop support specialists and POS engineers; provide guidance, coaching, and mentoring.


• Establish clear priorities, manage ticket intake queues, and ensure SLA adherence.


• Coordinate POS system releases, upgrades, and incident responses.


• Partner with Lead POS Engineer to manage key POS, payment, and fuel system vendors.


• Hold vendors accountable; lead performance reviews, escalations, and deliverable tracking.


• Serve as liaison between business stakeholders and technical teams, communicating impacts, priorities, and timelines.


• Support store operations, finance, marketing, and payments teams, with issue resolutions and operational improvements.


• Communicate impacts, priorities, and timelines to non-technical audiences.


• Lead and refine support processes, escalation paths, and documentation.


• Drive standardization of minimum technical requirements across a diverse store base.


• Provide data reports to support POS technology and payments initiatives.


• Supervises and develops the POS Engineering Specialists resolving complex POS and payment related technical calls for Distributors and dealers.


• Produces accurate and timely data reports to support POS technology and payments department initiatives.


• Addresses technology and network issues related to payment acceptance, both internally and externally.


• Collaborates with the GM of Payments as the organization’s SME on POS hardware, software, and emerging technologies.


• Works closely with stakeholders to identify issues, capitalize on opportunities, and ensure new initiatives are securely and effectively implemented.

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion

Experience

• A minimum of eight (8) years in petroleum POS and related payment systems


• A minimum of three (3) years of people management experience.


• A minimum of two (2) years of POS Vendor management experience

Education Level

Required Skills

Supervisory/Managerial Responsibility

Work Conditions

Benefits

HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include, but are not limited to, the following:

• Medical Insurance


• Vision Insurance


• Dental Insurance


• Paid Time-Off


• 401(k) Retirement Plan with match


• Educational Reimbursement


• Parental Bonding Time


• Employee Discounts

We are committed to fostering a supportive and inclusive work environment, ensuring our employees have the resources needed to thrive professionally and personally. Benefit eligibility is governed by official plan documents, for more details visit Total Rewards.

Our One HF Sinclair Culture:

About HF Sinclair Corporation

Equal Opportunity Employer

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.