Summary

The Supervisor of Analytics and Development is a professional position within the Office of Developmental Supports (ODS), Allegheny County Department of Human Services (DHS).  This position is responsible for providing supervisory responsibilities, project administration including communicating with stakeholders, monitoring and reporting progress of projects, assessing project risks and analyzing data/patterns/trends as appropriate.

The Supervisor of Analytics and Development is a supervisory/leadership position, best served with an independent, organized, motivated, and empathetic employee who brings a robust knowledge of human services systems within Allegheny County.  They are a recognized leader in their field and continuously advocating for the rights of individuals with Intellectual Disabilities (ID)/Autism Spectrum Disorder (ASD).  This role interacts with other professionals throughout DHS and the community on a regular basis.

The Supervisor of Analytics and Development will evaluate potential projects for their ability to educate stakeholders and community members in the use of evidence-based practices that enhance the health and wellbeing of individuals and their families, and work to develop services using the LifeCourse Framework that reflect our Every Day Lives: Values in Action and Self-Determination philosophy. 

Position requires some travel to family/individual homes or other community locations for visits. Flexible hours may be required. Travel within and outside the county is also required.

Essential Duties and Responsibilities

• Supervises the activities of the ODS PA START Allegheny team, providing oversight of model fidelity and adherence to ODS administrative expectations.
  • Participation in meetings, both in person and virtually, in cooperation with START Program Director, Clinical Director, Clinical Team Lead, and Coaching Lead.
  • Collaborating with members of the START leadership team and NCSS staff to monitor quality of START service delivery and assures fidelity to the START model.
  • Serving as a liaison between Allegheny DHS and START Team.
  • Leading and participating as a member of the PA START Allegheny Referral Review Committee.
  • Managing all communication related to START deferred/wait list referrals.
  • Completing, submitting and presenting reports, both formal and informal, to ODP, OMHSAS, DHS Administration, NCSS, Advisory Boards or Councils, and external stakeholders related to the START program.
  • Communicating with the National Center for START Services (NCSS)
  • Supporting START in the development of educational/training/public relations materials.
  • Reinforcing START principles when participating in ODS activities
• Communicating clearly and efficiently with all team members, both internal and external, to assure program effectiveness
• Overseeing the Systemic Analysis and Consultation activities of projects under the umbrella of the Promising Practice Team
• Working from knowledge of existing system and community resources and assisting individuals/families/teams in locating additional available resources.
• Understanding and utilizing Trauma Informed Care principles to guide planning activities.
• Utilizing functional behavioral assessment (FBA) principles to guide planning activities.
• Incorporating Community of Practice LifeCourse framework and tools as appropriate.
• Participating in internal complex case reviews using information from Client Information System (CIS), Managed Care Organizations (MCOs), and internal ODS records.
• Collaborating with ODP as needed related to Complex Case Reviews.
• Providing resource information and support to Supports Coordination Units.
• Exploring best practices related to Biographical Timelines, creative therapies and other resources.

Supervisory Responsibilities

This role will directly supervise the ODS PA START Allegheny Program Director.

• Provide technical assistance and individual supervision.
• Assign deliverable job priorities and reviews work produced for quality and efficiency.
• Verifies staff time and attendance for accuracy and approves staff time, schedules (vacation, sick, personal, and compensatory time), and travel request for signature.
• Prepares, completes, and signs staff performance evaluations with the Manager of Planning Services Bureau, as necessary.

Additional Responsibilities

From time to time the employee will be required to perform additional tasks and duties as required by the employer.

Knowledge, Skills and Abilities

• Demonstrated supervisory skills with the ability to plan, organize, and supervise the work of professional staff
• Ability to orient staff in regard to rules, regulations, policies, and procedures.
• Knowledgeable of child and adult serving systems within the Department of Human Services.
• Possessing skills necessary to gauge system effectiveness of the START Model and related projects.
• Excellent written and verbal communication skills when presenting to senior management, stakeholders and system partners.
• Clearly communicate with diverse audiences of clients, stakeholders and partners.
• Experience collaborating with community service systems and supporting individual and group clinical applications with people experiencing DD and MH/Behavioral Health challenges.
• Experience with DD/ID/A and MH case management processes.
• Working knowledge of Drop Box, On Base, HCSIS, Excel, Microsoft Word, and Outlook
• Demonstrated project management skills, experience in designing and planning projects.
• Demonstrate creative problem-solving skills that promote maximum effectiveness of both natural and community resources.
• Excellence in customer service by resolving issues promptly and maintaining high levels of satisfaction.
• Ability to mentor and develop team members, fostering a collaborative and consensus-based environment.
• Skills to facilitate, plan, and organize multi-system activities and handle multiple priorities simultaneously.
• Ability to manage conflict by addressing issues and negotiate a solution-based outcome.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, consistent with applicable law.

Education/Experience Requirements

Master’s degree in social work, psychology, counseling or other human service field, plus 2 years’ experience working with people with IDD and behavioral health needs. Two years’ supervisory experience preferred.
- OR - 
Any equivalent combination of education and experience which meets the required knowledge, skills and abilities.

Certificates, Licenses, Registrations

Act 33, 34 and FBI clearances.
-AND-
Valid driver's license and access to a reliable vehicle.

The approved salary range for this position is $70,000 - $75,000 per year.

If hired for a position, candidates would work in the Allegheny County Department of Human Services as an employee of Diversified Care Management.

 

AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D