Supervisor of Credit Operations

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.

Supervisor, Credit Operations

Location: Greenville, SC (Global Team Across U.S., Philippines, China, and India)

Hybrid-3 days Onsite

Position Summary

The Supervisor of Credit Operations provides strategic leadership and operational oversight for five major post‑sales business functions: Customer Care, Credit Operations (including Compliance), Woody Direct Outbound Traffic & Freight Claims, Hyve IN Invoicing, and Virtual Refusals. This role ensures the delivery of best‑in‑class support services, drives operational excellence, and champions the customer experience across multiple regions.

The Supervisor leads a global team of 17 professionals across the U.S., Philippines, China, and India, ensuring consistent service delivery, high performance, and continuous improvement across all functional areas.

Key Responsibilities

Strategic Leadership & Operations

• Provide overall leadership and direction for global Customer Care and Credit Operations, ensuring timely, accurate, and value‑add service delivery to internal and external customers.
• Oversee day‑to‑day functions including outbound customer issue resolution, credit compliance, return authorizations, freight claim processing, discrepancy resolution, virtual refusal workflows, and IN invoicing.
• Develop and execute strategic plans that align with organizational goals and enhance the global post‑sales support model.
• Serve as an advocate for customers, partnering cross‑functionally with Sales, Operations, Finance, Logistics, and Compliance to resolve issues and improve end‑to‑end processes.

Process, Policy, and Systems Management

• Analyze operational processes and escalation pathways to identify opportunities for streamlining, automation, standardization, and improved customer outcomes.
• Develop, implement, and maintain global procedures, policies, and documentation governing post‑sales operations.
• Drive adoption of systems and tools that increase efficiency, accuracy, and scalability of service delivery.
• Ensure compliance with internal controls, credit policies, and regional regulatory requirements.

Customer Experience & Issue Resolution

• Direct teams handling customer escalations, discrepancies, returns logistics, outbound traffic challenges, and billing/invoicing concerns.
• Establish high standards for response times, quality of resolution, communication, and customer satisfaction.
• Oversee proactive communication strategies to minimize customer impact and prevent recurring issues.

Leadership, Talent Management & Collaboration

• Lead a global team of 17 across multiple time zones and regions, fostering a collaborative, high‑performance culture.
• Select, develop, and evaluate personnel to ensure strong capability, career growth, and succession planning.
• Partner with peer managers and leadership to create cohesive strategies across business units.
• Promote continuous learning, process discipline, and operational accountability.

Key Functional Areas of Oversight

• Customer Care: Inbound support, escalations, post‑sales inquiry management, service recovery.
• Credit Operations & Compliance: Credit reviews, compliance oversight, credit holds, risk management, exception handling.
• Woody Direct Outbound Traffic & Freight Claims: Shipment coordination, freight claim processing, carrier collaboration, discrepancy management.
• Hyve IN Invoicing: Invoice accuracy, billing reconciliation, error resolution, process integrity.
• Virtual Refusals: Proactive issue identification, discrepancy prevention, customer recovery actions.

Qualifications

• 5 years’ experience in customer care, operations, or related post‑sales environments.
• Demonstrated success working with  global teams and managing multi‑function service organizations.
• Expertise in process analysis, operational excellence, and cross‑functional collaboration.
• Strong communication, problem‑solving, and decision‑making abilities.
• Proven ability to advocate for customer needs while balancing business requirements.
• Experience developing policies, procedures, and scalable operational frameworks.

@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.