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Supervisor of Member and Guest Services

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Number of Applicants

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Job Description - Supervisor of Member and Guest Services



Must have previous hotel and/or concierge experience


 


Essential Functions include but not limited to the following: 


 


Supervisor has tasks listed below & standard duties of Receptionist/ Member & Guest Services Rep:



  • Assisting mgt with training new staff members in the outlined job duties below; if/when duties are changed or added.

  • Provide continued staff support

  • Overseeing tasks and staff, ensuring smooth and efficient office operations

  • Will focus on “room blocks” for BWYCC Villas. This includes but is not limited to; tours, inquiries, maintaining the reservation files and all communication with the guest/host.

  • Assisting mgt with marketing; attending open houses, building rapport and maintaining relationships with local venues and preferred vendors.

  • Assist with closing out of work orders in a timely manner, inclusive of follow-ups and updates.

  • Assist with villa walk-throughs weekly


 



  • Greet all members and guests and make them feel welcome.

  • Answers telephones and routes calls to appropriate departments.

  • Receives and delivers messages for members, guests and other employees.

  • Copy and/or fax items for members, guests and other departments.

  • Confirms reservations for: Villas, Special Events, & Dining

  • Responsible for checking guests in and out of Villas

  • Receives payments for stays in Villas and member statements.

  • Maintain Villa occupancy report

  • Complete daily night audit reports.

  • Maintains supply of guest check-in packages.

  • Responsible for folding, stuffing and mailing monthly member statements.

  • Post and mail all outgoing mail for both club and member.

  • Dispatch maintenance, housekeeping and other departments to areas as needed.

  • Provide information on activities and special events to members and guests.

  • Distribute office supplies to all departments.

  • Prepare labels for mailings.

  • Prepare name tags for activities that require them.

  • Assist members and guests with special needs/requests in the Villas.




Original job Supervisor of Member and Guest Services posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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