Supervisor of Member and Guest Services

Must have previous hotel and/or concierge experience

Essential Functions include but not limited to the following: 

Supervisor has tasks listed below & standard duties of Receptionist/ Member & Guest Services Rep:

• Assisting mgt with training new staff members in the outlined job duties below; if/when duties are changed or added.


• Provide continued staff support


• Overseeing tasks and staff, ensuring smooth and efficient office operations


• Will focus on “room blocks” for BWYCC Villas. This includes but is not limited to; tours, inquiries, maintaining the reservation files and all communication with the guest/host.


• Assisting mgt with marketing; attending open houses, building rapport and maintaining relationships with local venues and preferred vendors.


• Assist with closing out of work orders in a timely manner, inclusive of follow-ups and updates.


• Assist with villa walk-throughs weekly

• Greet all members and guests and make them feel welcome.


• Answers telephones and routes calls to appropriate departments.


• Receives and delivers messages for members, guests and other employees.


• Copy and/or fax items for members, guests and other departments.


• Confirms reservations for: Villas, Special Events, & Dining


• Responsible for checking guests in and out of Villas


• Receives payments for stays in Villas and member statements.


• Maintain Villa occupancy report


• Complete daily night audit reports.


• Maintains supply of guest check-in packages.


• Responsible for folding, stuffing and mailing monthly member statements.


• Post and mail all outgoing mail for both club and member.


• Dispatch maintenance, housekeeping and other departments to areas as needed.


• Provide information on activities and special events to members and guests.


• Distribute office supplies to all departments.


• Prepare labels for mailings.


• Prepare name tags for activities that require them.


• Assist members and guests with special needs/requests in the Villas.