Supervisor Patient Access | Dillon

About the Opportunity

What You Will Do

• Direct and coordinate the daily activities of Patient Access team members to ensure efficient workflow and high‑quality service.


• Manage staffing schedules to ensure proper coverage across all shifts; provide onboarding, training, and ongoing staff development.


• Oversee and support timely, accurate, and customer‑focused admission processes.


• Serve as the primary liaison between internal departments and external partners, promoting streamlined processes and ensuring required documentation is obtained prior to service.


• Explain admission‑related forms to patients, including conditions of admission, patient rights and responsibilities, advanced directives, and privacy practices.


• Maintain strong knowledge of billing processes and managed care contracts to accurately explain patient benefits and financial obligations.


• Address escalated patient questions or concerns with professionalism, empathy, and prompt follow‑through.


• Communicate across departments to verify complete and accurate registrations; provide staff coaching and corrective actions when needed.


• Assist with admitting patients for outpatient surgical and minor procedures.


• Track and report patient satisfaction scores related to the registration function; recommend and implement improvements.


• Assist with developing departmental goals and objectives and implementing policies and procedures.


• Collaborate with the Manager of Business Operations to identify and implement technology solutions that enhance patient access efficiency and customer service.


• Role model Just Culture principles and organizational values.


• Maintain HIPAA compliance and perform additional duties as assigned.

This job description reflects the general nature and level of responsibilities and is not intended to be an exhaustive list of all duties or working conditions.

What You Will Need

Experience

Licenses & Certifications:

• None required

Education

• No additional education requirements listed.