Supervisor, Patient Communications (Fort Collins, CO or Denver, CO)

Description

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position:

As a Supervisor of Patient Communications at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.

The Role

• The Supervisor of Patient Communications will contribute to the fulfillment of Panorama Eyecare’s mission statement by being responsible for the direction and coordination of patient communication activities.
• Maintains a department organization and communication system with the specific objectives of enhanced operating efficiency. 
• Keeps open lines of communication with staff and management.
• Attends and participates in management meetings as scheduled.
• Works with department leaders when problems arise, taking the necessary action to formulate solutions.
• Mediates patient concerns; communicates with physicians, leadership, and staff as appropriate.
• Keeps open lines of communication with other department supervisors to facilitate collaborative and cohesive relationships. 
• Interviews applicants for Patient Communication Representatives.
• Educates new staff on documentation/billing guidelines as appropriate.
• Addresses employee concerns and intervenes to improve employee performance when needed.
• Prepares employee evaluations for direct reports. 
• Writes and maintains policies and procedures for administrative and call center departments.
• Drives high quality patient care by monitoring and assisting in managing key performance indicators associated with assigned departments including call abandonment rate, hold times, and scheduling errors. 
• Provides direct oversight of daily activities within assigned departments. 
• Other duties as assigned. 

Requirements

Who You Are

• Self-motivated, highly organized and demonstrates a strong attention to detail.
• Strong understanding of Medicare/Medicaid, VA, Lions Club, Tricare Prime, and Narrow Network Insurances.
• Strong problem-solving skills, along with the ability to successfully mediate issues for patients and employees.
• Knowledge of computers and proficiency with computer software (Microsoft Office Suite) – Outlook, Word, Excel, PowerPoint. 

Education/Certifications/Experience:

• High School Diploma or equivalent. 
• Previous patient communication experience. 

Additional Job Details

• Ability to work at one of the following locations on a daily basis: 13772 Denver West Parkway, Building 55, Suite 200, Lakewood, CO or 2809 E Harmony Rd, Ste 130 Fort Collins, CO 80528
• Compensation for this role will be $24.50 - $35 an hour based on experience/certification. 
• This is a Full-Time Position.

Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired. Click "apply" now and let your passion for excellence and patient well-being shine!  

 EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.