Supervisor, Pharmacy Technician Dispensing 503A (2nd shift)

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

POSITION SUMMARY

The Supervisor, Dispensing at Empower plays a pivotal role in ensuring the seamless operation of dispensing processes, contributing significantly to business impact by optimizing workflows and enhancing quality. This leadership position demands ownership over shift operations, effectively utilizing AI to expedite decision-making and improve accuracy and scale. As Empower continues its journey in the hyper-growth, highly regulated 503A/503B environment, this role aligns with strategic objectives, fostering a culture of excellence and compliance. Candidates are expected to possess P80–P90 talent, demonstrating strategic thinking, execution rigor, and learning agility. The Supervisor, Dispensing is integral to advancing Empower's mission of expanding access to innovative medications, ensuring both operational efficiency and regulatory adherence.

RESPONSIBILITIES

Team Leadership

• Drive Development: Leads and develops a high-performing team of dispensing technicians through coaching and performance management. Ensures career development opportunities while fostering a culture of accountability, collaboration, and inclusion. Leverages AI tools to tailor development plans, enhancing team engagement and commitment to high standards.


• Execute Strategy: Aligns shift operations with departmental strategy by translating goals into actionable priorities. Optimizes resource allocation and ensures smooth coordination across shifts. Utilizes AI-driven analytics to predict demand and allocate resources effectively, maintaining operational continuity.


• Ensure Compliance: Maintains accountability for shift-level productivity, quality, and regulatory compliance. Proactively ensures operational readiness for audits and inspections, leveraging AI systems for real-time compliance monitoring and reporting to uphold Empower’s high regulatory standards.

Operational Excellence

• Data Analysis: Analyzes operational data from multiple systems to identify trends and address inefficiencies. Implements workflow improvements that enhance accuracy and throughput, utilizing AI to process data quickly and make informed decisions, significantly boosting team performance and operational excellence.


• Continuous Improvement: Leads LEAN initiatives and supports the rollout of new technologies or policies. Guides the team through change adoption with minimal disruption, employing AI-assisted change management strategies to facilitate efficient transitions and improve overall service quality.


• Resolve Challenges: Serves as the primary escalation point, resolving operational challenges and customer concerns. Utilizes AI-driven insights to anticipate potential issues and implement solutions swiftly, ensuring alignment with Empower’s mission and maintaining high service standards.

KNOWLEDGE AND SKILLS

• Strong leadership and team management skills, with a focus on fostering a collaborative and inclusive work environment.


• Proficient in data analysis and operational optimization, with experience in utilizing AI tools for process improvement.


• Comprehensive understanding of regulatory compliance and quality assurance in a pharmaceutical dispensing environment.


• Effective communication and problem-solving skills, with the ability to handle escalations and customer relations professionally.

EXPERIENCE AND QUALIFICATIONS

• Minimum of 2 years of management experience, with at least 2 years in a pharmacy setting preferred.


• High school diploma or equivalent is required; further educational qualifications in pharmacy or management are advantageous.


• Thorough knowledge of Texas pharmacy laws and inventory management practices, with proficiency in Microsoft Office Suite and pharmacy management systems.


• Current registration and good standing with the Texas Board of Pharmacy as a pharmacy technician.

Key Competencies:

• Customer Focus: Builds trust through customer-centric solutions.


• Strategic AI: Guides responsible AI adoption and adaptation.


• Optimizes Work Processes: Drives efficiency with continuous improvement.


• Collaborates: Partners effectively to achieve shared goals.


• Resourcefulness: Secures and deploys resources efficiently.


• Manages Complexity: Simplifies and solves complex challenges.


• Ensures Accountability: Delivers on commitments with integrity.


• Situational Adaptability: Adjusts approach to shifting conditions.


• Communicates Effectively: Tailors messages to diverse audiences.

Values:

• People: Empowering people defines who we are.


• Quality: Excellence in every product, every time.


• Service: Serving others is our highest purpose.


• Innovation: Advancing care through technology and discovery.

Employee Benefits, Health and Wellness:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Physical Requirements:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.