Supervisor, Polk

JOB SUMMARY: Supervise inmate workers at Polk Correctional Institution to ensure inmate workers accurately and efficiently view data and record the data in a Florida Department of Transportation (FDOT) program. Requires ability to remain on feet for extended periods of time by walking around area and directing inmate workers to ensure work is accomplished. Report to FDOT manager at Liberty CI but take location directions from GM, Graphics.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

1. Supervise 50 inmate in a Florida Department of Transportation (FDOT) program.
2. Train inmate workers in the tools and techniques required for the department’s operations. This training should include all applicable environmental and occupational safety standards and the quality standards appropriate for the industry.
3. Monitor work, enforce productivity standards, resolve operational problems, and implement new procedures as required.
4. Tract inmate worker production rates on a daily basis.
5. Serve as a resource and subject matter expert for process changes, quality audits, system enhancements, and customer facing processes and product offerings.
6. Communicate program information and status to FDC, PRIDE, and third-party client staff.
7. Be proficient and fully trained in navigating and using PRIDE computer systems.
8. Input inmate payroll.
9. Perform other assigned duties as deemed needed by Industry Manager.
10. Work closely with DC personnel to ensure compliance with institution rules and regulations in the performance of shipping and receiving goods.
11. Travel to Liberty for FDOT verification training when necessary

1. Education and Experience: HS diploma or equivalent required, + 2-3 years supervisory experience. Customer service experience helpful. Experience coaching and developing a team of direct reports.
2. Language Skills: Basic verbal, written, and electronic communication skills.
3. Mathematical Skills: Basic math skills.
4. Reasoning Ability: Training inmates in production and clerical techniques and coordinating manpower and equipment usage.
5. Specialized Knowledge and/or Skill: • Aptitude and ability to stay abreast with technological advancements and service offerings • Basic Excel skills • Quality control awareness and management • Supervision and development of multiple employees • Time and performance management • Safety management • Ability to foster teamwork • Detail-oriented
6. Other Skills and Abilities: People/leadership skills. Personal time management. Honest, straightforward, dependable, pleasant, adaptable.