Supervisor, Prescription Acquisition

The Supervisor, Prescription Acquisition is responsible for leading the Prescription Acquisition (PAC) team. They will work alongside department management to drive and support department efficiencies. In this role, the expectation is to lead by example and support company and department goals as well as demonstrate their ability to drive results and achieve a consistent standard of work from the PAC team. 

Responsibilities

• Subject matter expert with current end to end new/existing prescription entry processes  

• Creating, interpreting, monitoring of salesforce reports and following up (prescriptions received and denied, daily call volume, performance management)  

• Ability to prepare, monitor and follow up with technician schedules   

• Identify areas of opportunity for process improvements  

• Demonstrates superior written and verbal skills to collaborate with internal partners and resolve patient issues  

• Embody AnewHealth’s Core Values in all communications and interactions. 

• Other duties as assigned. 

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position. 

Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education

• High school diploma/GED required. 

• Certified Pharmacy Technician 

Experience

• At least 1 year of prior team lead experience, preferably in a closed-door pharmacy/remote environment.  

Skills & Abilities

• Ability to provide feedback, hold teams accountable to standards, and team development 

• Knowledge of operational pharmacy workflows in support of prescription acquisition 

• Demonstrate superior written and verbal skills 

• Salesforce CRM 

• Five9 phone system 

Physical/Mental Demands: Ability to stand, walk, and move throughout the pharmacy for extended periods of time. Frequent use of hands and fingers for handling medications, operating equipment, and using computer systems. Occasional lifting, carrying, or moving items up to 25 pounds. Visual acuity to read prescription labels, reports, and computer screens accurately. May require bending, reaching, and repetitive motions during production activities.