Supervisor, Production Operations

Job Description

Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements. 

Schedule: Night shift, Sunday, Monday, and Tuesday OR Wednesday, Thursday, Friday 

What You Will Be Doing: 

• Manage daily operations of processing functions and maintenance of processing infrastructure, ensuring service level agreements are met in support of clients and company mission-critical business requirements 

• Oversee 30-35 people in a production environment, including staffing and assigning tasks to leads and direct reports 

• Set and achieve daily production goals and plan for longer-term SLAs, typically on a weekly basis 

• Manage multiple job functions through the card production process (printing, embossing, kitting, shipping) 

• Serve multiple customers daily, handle escalations, and solve problems 

• Provide guidance, hold the team accountable to goals, and manage productivity 

• Operate and manage people using equipment/machinery 

What You Bring: 

• Bachelor's degree or equivalent combination of education, training, or work experience 

• 5+ years’ experience leading 20+ direct reports in a manufacturing environment with people and equipment (electronic equipment) 

• Emotional intelligence 

• Knowledge of all processing phases and administration 

• Proficiency with communication, escalation management, and project management methods 

• Excellent verbal and written communication skills 

• Strong problem-solving, team, and time management skills 

• Ability to evaluate performance capabilities, counsel subordinates, and make projections of future expenses based on past expenditures 

• Ability to operate independently 

Added Bonus If You Have: 

• Lean manufacturing and Continuous improvement methodology 

• Production, planning, and production control experience 

What We Offer You: 

• Benefits including private medical cover, dental cover, and 3 weeks of paid vacation 

• Career advancement opportunities 

• Great workspaces with dedicated and motivated colleagues 

• A broad range of professional education and personal development possibilities  

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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