Supervisor Promotions Special Events

About the Role

The Supervisor Promotions Special Events will assist in the planning, preparation, communication, set-up and close-out, and onsite execution of Special Events and Promotions.

Position Responsibilities

• Understands and explains programs and benefits to team members and customers
• Enrolls prospects into the Ocean Rewards program, updates existing information, issues cards and emphasizes the rewards and benefits of the Ocean Rewards Card Program
• Recommend improvements as related to customer feedback
• Must be able to amicably resolve customer and team member related problems quickly and professionally
• Comply with all New Jersey regulatory requirements, Departmental and Company policies including Ocean Casino Resort business ethics guidelines
• Maintain confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information
• Builds a strong special events and loyalty team that delivers high quality guest satisfaction, excitement and fun
• Understands and explains the rules and regulations of Ocean Casino Resort programs and promotions to guests and employees
• Emphasizes the rewards and benefits of the Ocean Rewards Card Program to promote guest awareness
• Plans and coordinates all activities and/or functions pertaining to special events and promotions
• Responsible for new hire acquisitions and scheduling
• Implements and executes the logistical plans for special events and promotions 
• Monitors the dissemination of prizes, gifts  and/or tickets related to special events
• Manages complimentary ticket distribution at the Box Office as needed

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to lift/push/pull up to 25 lbs.

• Ability to effectively communicate in English

• Must be able to lift/push/pull up to 25lbs
• Computer experience required. Experience with Konami/Synkros and Microsoft Office Suite preferred
• High school diploma or equivalent GED is preferred

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking
• Our cash compensation amount for this role is targeted at $49,000 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.