Supervisor, Public Safety Communications

CLASS SUMMARY:

Oversees the supervision, coordination, and works collaboratively with leadership for the evaluation of dispatch personnel within the Airport Operations Center (AOC). This role ensures the efficient and effective operation of the 911 Public Safety Answering Point (PSAP), compliance with regulatory requirements, and adherence to organizational policies. Responsible for driving process improvements, staff development, and high-quality communication services for both emergency and non-emergency operations. Sustains thorough knowledge of Kentucky Revised Statutes (KRS), Kentucky Law Enforcement Council (KLEC) regulations, and national standards established by ANSI, APCO, and NENA.

ESSENTIAL DUTIES:

• Supervises, delegates, and reviews assigned work. Ensures adherence to the priorities driven by leadership up to and including policies, procedures, performance standards, and compliance with KRS and KLEC statutes. Provides coaching, counseling, performance reviews, and employee development.


• Addresses and resolves complaints or issues related to dispatch services.


• Monitor call and radio traffic, as well as CAD data, to ensure procedural compliance. Provide quality assurance feedback during regular coaching sessions.


• Compiles reports and maintains records of dispatch activities, including response times and outcomes.


• Maintain appropriate staffing levels for regular operations and irregular events by preparing schedules and assigning projects and/or tasks as needed.


• Monitor and oversee routine assessments of the communication systems, including call processing equipment, video management systems, access control, alarm systems, and radio consoles, to ensure operational reliability.


• Serves as subject matter expert on departmental technologies and applications. Provide recommendations for equipment upgrades and repairs to the leadership team.


• Assist in reviewing, updating, and implementing department policies, procedures, and guidelines to improve operational efficiency.


• Recommend innovative solutions to enhance workflows, processes, and technologies to the leadership team.


• Assists in the hiring, training and ongoing development of department employees.


• Responsible for maintaining and updating the telecommunications training program, as necessary. Monitors Certified Training Officers (CTOs) ensuring training program compliance and effective training tactics.


• Performs duties of any Telecommunicator position as needed to maintain operational continuity.


• Assists with the TAC and LASO duties, regarding CJIS Compliance and to verify the accuracy and integrity of LINK/NCIC documentation queries entries in compliance with state and federal regulations.


• Serves as a member of KCAB’s Covered Entity and is responsible for ensuring the privacy and security of Protected Health Information in accordance with the Health Insurance Portability and Accountability Act and KCAB Policy 1040.


• Performs other duties of a similar nature and level as assigned.

EDUCATION & EXPERIENCE:

Associate's degree; 5 years of directly related experience as a public safety telecommunicator; minimum of 2 years supervisor experience.

Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING/CERTIFICATIONS:

Required

• Emergency Medical Dispatch Certification or ability to obtain within six months of hire


• Obtain and maintain LINK/NCIC Certification


• State of Kentucky Telecommunicator Certification or ability to obtain within six months of hire


• Accredited Center of Excellence Certification or equivalent certification(s) or ability to obtain within
  one year


• Complete Terminal Agency Coordinator (TAC), or Local Agency Security Officer (LASO) training
  within one year


• Certified Training Officer or ability to obtain within one year


• Obtain/maintain position appropriate NIMS & emergency training


• Maintain Security Identification Display Area (SIDA) clearance

Additional Security Levels Required

• Ability to obtain and maintain position appropriate Federal security clearance

DEMONSTRATED SKILL IN:

• Supervision and team leadership


• Ability to work and communicate with various internal and external stakeholders cooperatively to achieve desired outcomes


• Problem resolution and decision making


• Maintaining confidentiality, privacy and security of protected information


• Clearly and effectively communicating, both orally and in writing


• Use of a variety of computer-based technologies including word processing, and spreadsheets


• Considerable knowledge of emergency service operations and emergency disaster training and techniques

DEMONSTRATED KNOWLEDGE OF:

• Management principles and practices


• Various Telecommunicator equipment and tools


• Emergency response and FAA regulations


• Project management


• Various training practices and tactics